CPaaS: A Business Leader’s Guide
Learn how communications platform as a service (CPaaS) helps you build flexible and efficient communications workflows
2020-04-23
80231News
2020-04-2380231
Top KPIs to Measure Contact Center Effectiveness
When it comes to analyzing contact center effectiveness, managers struggle to choose the most relevant metrics. Here, we review KPIs that measure customer experience and boost contact center performance.
2020-10-2049619
What is Serverless Architecture?
Serverless architectures make it easy to deploy apps in the cloud. Developers can run the app code without the hassle of deploying and maintaining servers. Cloud providers manage servers for you.
2020-10-2051851
Add Live Streaming to Your Video Calling Application
Communications Platforms as a Service (CPaaS) provide tools and services developers can use to add real time voice and video communications to their applications.
2020-10-2048951
Add Video Calling to Your Flutter App
The Voximplant Flutter SDK enables developers to embed real-time video call functionality into their Android and iOS apps
2020-10-1958469
Simplify Your Application with Voximplant Key-Value Storage
Voximplant offers a key-value storage service as a standard feature in its serverless CPaaS platform
2020-10-2049602
What is Direct Inward Dialing?
Traditionally, companies have used a direct inward dialing service to route calls through an on-premises PBX directly to the internal phone number of an employee. It allows the company to use one physical trunk line to connect multiple employees.
2020-10-1449836
What is Automatic Speech Recognition?
How many times a day do you talk to a computer? We’re not referring to the exasperated exclamation you direct at your laptop when it overheats and crashes. We want you to think about the moments you speak to a device and it actually listens.
2020-10-01137345
Mobile Text Alerts for Business
To deliver customers text alerts, businesses use communications channels such as SMS and push notifications. In this article, we explain how to use text alerts.
2020-09-2957137
SMS For Your Business: Benefits And Use Cases
To reinforce customer trust in your business, it is important to regularly communicate with the audience of your brand. SMS messaging is an affordable and quick way to inform customers about all the important news, to promote products and services or simply stay in touch. Here’s why personalized text messaging is a highly effective method of communication.
2020-09-2966221
Why WebSockets are Great for Integrating Real Time Services into your Communications Application
The WebSocket protocol (commonly referred to as “WebSockets”) enables real time interactive data exchanges between clients and servers, and application-to-application. It is ideal for connecting communications applications to services offered by specialized cloud providers.
2020-09-2554373
Improve Transcription and Leverage Advanced features with Google Speech Beta Features
Voximplant has released an option for enabling Google Cloud Speech-to-Text (STT) Beta features.
2020-09-2452409
Introducing Easy to Customize Video Conferencing
Voximplant Platform rolls out UI Kit, a new functionality that makes it easier than ever to embed customized video experiences into apps and services.
2022-04-221507
Two-factor authentication & Custom agent statuses in Voximplant Kit
The good news doesn’t end and neither do Voximplant Kit updates. We've recently added several new features that you'll want to check out: two-factor authentication and custom agent statuses. Let's analyze each of them in order.
2022-07-121964
Finishing What You Start - From Episode 13 of the PM Leaders Podcast
Listen to Episode 13 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
2021-12-039312
You Can’t Be All Thing To All People - From Episode 12 of the PM Leaders Podcast
Listen to Episode 12 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
2021-11-309350
Competency Matrices - From Episode 14 of the PM Leaders Podcast
Listen to Episode 14 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
2021-12-207514
Extensions in Voximplant Kit - speed and convenience of communication with your customers
Voximplant Kit now has a new settings section called Extensions. Now it is much easier to transfer internal calls within your organization. It simplifies the handling of incoming customer calls with call forwarding capabilities. Now you can transfer calls much easier between operators and to the department your customers need.
2022-04-124155
Effective Collaboration - From Episode 16 of the PM Leaders Podcast
Listen to Episode 16 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2022-03-251164
Moving Fast With Confidence - From Episode 17 of the PM Leaders Podcast
Listen to Episode 17 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2022-04-20940