Voice bots are AI-powered software that can understand natural language (NLU) and synthesize speech in order to converse with people. Voice bots can run automated call campaigns for various purposes, put data into your CRM and route calls to the appropriate agents.
2020-12-07
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VoIP providers minimize latency by supporting point-to-point SIP calls, operating a global POP network and maintaining modern codecs. Dip into our guide and choose your VoIP provider wisely.
2020-12-0466566
Adding peer-to-peer communications to an application is relatively straight-forward. Developers can leverage WebRTC APIs or a CPaaS service to quickly add real time voice and video to their web or mobile app. But, what if you want to hold a meeting with more than two people? How can you leverage powerful WebRTC APIs to build a multi party conferencing application?
2020-12-0370237
A REST API is a simple, standardized method of communication between web clients and servers. The main building blocks of the REST API are the request and the response. Learn about the REST API and how to issue requests and receive response data.
2020-11-2770337
Voximplant serverless architecture provides a simpler alternative to deploying traditional VoIP servers in a datacenter. Voximplant APIs offer developers scale and on-demand communications services. Learn how easily you can create VoIP services in the form of Voximplant-based apps.
2020-11-2769764
Each country has established an independent phone number format valid only for local communications. To reach customers worldwide, you should apply the E.164 phone number format.
2020-11-2069986
With webhooks, your app always knows what happens on the server-side in real time. This makes webhooks ideal for integrating communications apps with events and data from other systems.
2020-11-1371828
When a user connected to an enterprise PBX makes a VoIP phone call to a customer’s landline or mobile phone, the communications protocol has to be converted. In this article, we explain how gateways and SIP trunks enable interoperability between a PBX and the PSTN.
2020-11-1177096
Discover which contact center technology features help you tackle the challenges of ecommerce customer experience with ease.
2020-11-1168618
An effective omnichannel customer experience is all about prioritizing seamless customer engagement no matter where customers connect with your brand
2020-11-1071489
Recently, we published a blog post describing why WebSockets are great for real-time services. In this article, we describe the process of establishing, maintaining and closing the WebSockets connection.
2020-11-0967724
You will need а microphone and a PC or mobile device for a quick start. This how-to will guide you through a selection of hardware and software as well as making the right recordings.
2020-11-0981291
Voximplant shares tips for improving your customer communications with omnichannel technology
2022-08-3020445
Voximplant Kit now has a new settings section called Extensions. Now it is much easier to transfer internal calls within your organization. It simplifies the handling of incoming customer calls with call forwarding capabilities. Now you can transfer calls much easier between operators and to the department your customers need.
2022-04-1224375
A cloud-based PBX will provide you with flexibility, ease of scaling and economic benefits.
2022-01-2624799
2022-03-016661
Call tracking is a powerful tool to analyze and optimize phone interactions with customers. Let's explore the many benefits of call tracking and how it can help businesses of all sizes.
2023-03-205844
It's more important than ever for businesses to deliver exceptional customer support to remain relevant in a rapidly growing digital landscape. Let's walk you through how to set up a customer support center with Voximplant Kit.
2023-03-305789
In today's fast-paced digital world, communication is more important than ever. With the rise of multi-channel communication, businesses need a reliable platform that can handle a variety of communication channels. That's where Voximplant comes in. Voximplant is a cloud communication platform that offers a wide range of features and capabilities for multi-channel communication. Now, we'll explore reasons why Voximplant is the best choice for multi-channel communication.
2023-03-096989
In today's business world, sales, support, and marketing teams often have to use multiple different systems to interact with customers. This can lead to inefficiencies, data loss, and customer dissatisfaction. The new Voximplant Kit integration with HubSpot brings together telephony and CRM into a single system.
2024-01-242289
