With webhooks, your app always knows what happens on the server-side in real time. This makes webhooks ideal for integrating communications apps with events and data from other systems.
2020-11-13
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When a user connected to an enterprise PBX makes a VoIP phone call to a customer’s landline or mobile phone, the communications protocol has to be converted. In this article, we explain how gateways and SIP trunks enable interoperability between a PBX and the PSTN.
2020-11-1153347
Discover which contact center technology features help you tackle the challenges of ecommerce customer experience with ease.
2020-11-1150591
An effective omnichannel customer experience is all about prioritizing seamless customer engagement no matter where customers connect with your brand
2020-11-1051943
Recently, we published a blog post describing why WebSockets are great for real-time services. In this article, we describe the process of establishing, maintaining and closing the WebSockets connection.
2020-11-0949043
You will need а microphone and a PC or mobile device for a quick start. This how-to will guide you through a selection of hardware and software as well as making the right recordings.
2020-11-0961133
Analyzing sources of customer requests is a very important business task. When you’re dealing with web traffic, it’s fairly easy to do — businesses can get behavioral customer data with the help of services like Google Analytics. However, when it comes to calls, it might get difficult. Call tracking is a simple solution.
2020-09-1549689
RTMP is designed to provide persistent, low-latency live streams. The protocol offers several options, which we’ll discuss in this article.
2020-10-3052854
Voximplant offers a set of complementary Management APIs that enable you to control and manage the Voximplant cloud platform from your own servers
2020-10-3053897
Computer telephony integration (CTI) connectors deliver increased contact center efficiency and better customer experiences, but their cost and complexity has limited adoption to large enterprises.
2020-10-2750773
Our experts have identified 9 important customer service trends that you should know about if you want to keep up with competitors and improve the overall customer experience. Let's take a look at how customer service is changing along with technology in 2020.
2020-06-0452356
Learn how communications platform as a service (CPaaS) helps you build flexible and efficient communications workflows
2020-04-2379912
Voximplant integrates with Google Dialogflow to improve call center operations. Voximplant's voice-powered system enables better customer service with reduced time and costs associated. Learn more!
2021-11-309261
Listen to Episode 18 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2022-04-25656
Voximplant Platform rolls out a beta version of Avatar, an out-of-the-box NLP for automated omnichannel communications that actually works.
2022-02-221648
Listen to Episode 13 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
2021-12-039101
Voximplant’s tools enable businesses to improve their customer service results through interactive voice response systems (IVR). Read more!
2021-12-207718
Listen to Episode 16 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2022-03-25865
A cloud-based PBX will provide you with flexibility, ease of scaling and economic benefits.
2022-01-263643
Listen to Episode 17 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2022-04-20664
