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Tag: voximplant kit

Phone Surveys: Robots vs. Live Operators

Phone Surveys: Robots vs. Live Operators

Companies conduct phone surveys both to identify market trends and improve the customer experience. In this case, voice bots are an appropriate option since their implementation takes less time and frees up operators for more complex tasks

Voximplant Kit updates. April 2025

Voximplant Kit updates. April 2025

Check out the latest useful Voximplant Kit updates — we developed chat analytics, improved call history, added new tools for supervisors, expanded scenario capabilities, and updated the softphone. Below is a brief overview of the essential enhancements.

Secrets for secure credential storage

Secrets for secure credential storage

Voximplant has added Secrets, a dedicated credential store for API keys, tokens, and other sensitive values that VoxEngine scenarios need at runtime