In this digest, we will bring you the latest updates to Voximplant Kit. We have added support for outbound WhatsApp messages, Mobile chats, support for ElevenLabs neural voices, and new automated campaign settings.
2024-12-17
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In this digest, we will bring you the latest updates to Voximplant Kit. We have added support for outbound WhatsApp messages, Mobile chats, support for ElevenLabs neural voices, and new automated campaign settings.
2024-12-1787
Unlock the Full Power of Neural Text to Speech Sounds human-like. Power your applications with lifelike speech. Our low latency models are designed to enhance user interactions, making every conversation more engaging and realistic.
2024-12-1253
From October 10, 2024, the "Dialing" and "Duration"metrics will be renamed to "Dialing time" and "Talking time." In addition to the name change, the logic for calculating these metrics has also been modified for the following types of calls: outbound calls from automated and agent campaigns, and inbound and outbound calls from the softphone. Click "Read more" to learn about the details of the changes.
2024-09-27217
Meet the latest Voximplant Kit updates that will make your work more efficient and comfortable. New CURRENT_DATE and SUBSTRING helpers in the scenario editor, DTMF for inbound calls and much more.
2024-09-25316
We are excited to bring you the latest updates to Voximplant Kit. We have prepared numerous improvements that will help you elevate your customer service quality to a new level.
2024-08-22444
We are excited to bring you the latest updates to Voximplant Kit: users with the “Agent” role can now access their call and message history in the “History” section, new “Answer machine” wrap-up code, and more.
2024-07-08505
The Voximplant Kit team presents the recent updates! Webchat buttons, new appearance for embeddable and desktop softphones, sound notifications for hold limit and many more in the following article!
2024-04-121025
Introducing the new features added to Voximplant Kit! Sidebar redesign, integration with HubSpot, new answering machine detection model for USA, new user status log filters and more!
2024-02-141067
We are informing you that starting from March 15, 2024 all historical data in Voximplant Kit will be stored for 1.5 years
2024-02-15885
Starting February 2, the sidebar in Voximplant Kit is getting a makeover. The redesign will significantly optimize the use of the screen space. The enhanced sidebar will include the following categories: Administration, Workspace, Reporting, History, and Setup. Every category will have its own icon. Some sidebar sections will have sub-menus that will open when you click the required section. To expand or collapse the sidebar, click the category icon again or use the arrow icon at the bottom of the sidebar.
2024-01-261116
Dear clients! We are excited to introduce the new features added to Voximplant Kit in autumn 2023! New features include: managing agent statuses, message templates, duration filter in call history, blind transfer to users and more!
2023-12-291218
Discover effective strategies to enhance remote training for cloud contact centres using an LMS. From seamless onboarding to advanced learning modules, see how well-structured training can boost team productivity, engagement, and skill development across all levels.
2024-12-10183
Meet the latest Voximplant Kit updates that will make your work more efficient and comfortable. New CURRENT_DATE and SUBSTRING helpers in the scenario editor, DTMF for inbound calls and much more.
2024-09-24975
Explore the top 10 website analytics tools to track traffic, boost engagement, and enhance conversions. From Google Analytics to Hotjar and Mixpanel, discover the best free and paid options for optimizing your site’s performance and driving growth in 2024.
2024-11-21640
The integration between the Kommo CRM system and the Voximplant Kit cloud omnichannel contact center offers companies new opportunities to enhance customer interaction processes.
2024-09-051056
Online booking platforms have become vital for businesses, but a troubling trend is emerging in 2024. Many platforms are redirecting customer loyalty to their own ecosystems. This raises a critical question: Are you building your own customer base, or contributing to a larger marketplace?
2024-07-072559
Looking for the best Zapier alternatives in 2024? Discover 8 powerful tools tailored for various budgets and needs—perfect for workflow automation, data sync, and integrations. Whether you're a small team or a large enterprise, find the right solution to boost efficiency.
2024-11-18755
OpenAI has launched its beta Realtime API, revolutionizing voice assistants with speech-to-speech interactions, ultra-low latency, and realistic voices. Voximplant’s integration makes it easy to connect calls to OpenAI's models, enabling seamless, human-like conversations with minimal setup.
2024-11-222559
Explore five powerful ways AI-driven chatbots are transforming the mobile app experience, providing fast, personalized support that meets today’s high customer expectations. From instant messaging to proactive guidance, discover how chatbots boost user satisfaction and retention.
2024-11-14678
