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Tag: KPI

Top KPIs to Measure Contact Center Effectiveness

Top KPIs to Measure Contact Center Effectiveness

When it comes to analyzing contact center effectiveness, managers struggle to choose the most relevant metrics. Here, we review KPIs that measure customer experience and boost contact center performance.

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Customer Service Optimisation Trends of 2020

Customer Service Optimisation Trends of 2020

Our experts have identified 9 important customer service trends that you should know about if you want to keep up with competitors and improve the overall customer experience. Let's take a look at how customer service is changing along with technology in 2020.

What is WebSocket?

What is WebSocket?

Recently, we published a blog post describing why WebSockets are great for real-time services. In this article, we describe the process of establishing, maintaining and closing the WebSockets connection.

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Don’t Build VoIP Servers. Come to the CPaaS Side

Don’t Build VoIP Servers. Come to the CPaaS Side

Voximplant serverless architecture provides a simpler alternative to deploying traditional VoIP servers in a datacenter. Voximplant APIs offer developers scale and on-demand communications services. Learn how easily you can create VoIP services in the form of Voximplant-based apps.

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