When it comes to analyzing contact center effectiveness, managers struggle to choose the most relevant metrics. Here, we review KPIs that measure customer experience and boost contact center performance.
2020-10-20
184647
Learn how a Voice AI Orchestration Platform connects LLMs, STT/TTS, turn‑taking, and telephony (PSTN, SIP, WebRTC) to build reliable real‑time voice agents. See benefits, architecture, and how Voximplant helps.
2025-10-2711455
Voximplant now includes a native Cartesia module for streaming, low-latency text-to-speech (TTS). You can use a single VoxEngine API to synthesize speech in real time, connect it to any call (PSTN, SIP, WebRTC, WhatsApp) and control playback from a Large Language Model (LLM) or other source, all inside VoxEngine.
2025-11-1811995
Voximplant AI Agent Skills let your coding agent build and ship voice applications without switching tools
2026-06-113418
Voximplant has added a WebSocket privacy option that redacts message payloads from logs across all WebSocket-based services – Voice AI connectors and external speech system – and speech control modules
2026-04-234076
Use Realtime API in VoxEngine to build speech-to-speech voice AI with data residency control. Set baseUrl to any OpenAI Realtime-compatible endpoint, including Azure EU deployments, and control where call audio is processed
2026-07-292881
Voximplant now supports Inworld's Realtime API, so you can bring Inworld's expressive, conversation-aware agents into real phone calls, SIP, and WhatsApp without custom media infrastructure
2026-06-173323
Voximplant has added Secrets, a dedicated credential store for API keys, tokens, and other sensitive values that VoxEngine scenarios need at runtime
2026-04-274109
Connect any OpenAI-compatible text LLM to your voice AI pipeline in VoxEngine via Chat Completions or Responses API. Set baseUrl to any provider or your own deployment, including EU endpoints for data residency
2026-07-224369
