When it comes to analyzing contact center effectiveness, managers struggle to choose the most relevant metrics. Here, we review KPIs that measure customer experience and boost contact center performance.
2020-10-20
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Listen to Episode 15 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2022-03-225970
Listen to Episode 16 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2022-03-255854
Voximplant Platform rolls out a beta version of Avatar, an out-of-the-box NLP for automated omnichannel communications that actually works.
2022-02-2222805
Call tracking is a powerful tool to analyze and optimize phone interactions with customers. Let's explore the many benefits of call tracking and how it can help businesses of all sizes.
2023-03-205775
We are excited to announce the new integration of Zendesk with Voximplant Kit.
2022-08-0319457
It's more important than ever for businesses to deliver exceptional customer support to remain relevant in a rapidly growing digital landscape. Let's walk you through how to set up a customer support center with Voximplant Kit.
2023-03-305718
In today's business world, sales, support, and marketing teams often have to use multiple different systems to interact with customers. This can lead to inefficiencies, data loss, and customer dissatisfaction. The new Voximplant Kit integration with HubSpot brings together telephony and CRM into a single system.
2024-01-242193
Voximplant shares 10 tips for how to choose your CPaaS to embed video, voice, messaging into websites and apps.
2022-08-1019897
