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Tag: callback

Call queue with callback function

ACD Callback

Good customer service is one of the critical components of the successful business these days. Many interactions with customers happen over the phone when they making calls to company's call center and, since it's rather expensive to keep a big number of agents in the call center, customers have to spend their time in a queue listening to some music and waiting for the answer. Fortunately, there is a solution for this problem - queue with callback function. IVR tells customer that he can press some key (for example, # or *) to hangup the call, but stay in the queue. After customer's position in the queue was reached, system connects agent with the customer by calling customer's number. It's rather expensive module in case of Enterprise call center solutions, but with VoxImplant any developer can implement this type of queue in a few minutes.

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Rapid callback app development

Callback scheme One of the most popular telephony scenarios is a callback, in this scenario VoxImplant makes 2 calls (to phone number, SIP or SDK) and connects them with each other. Scenario execution can be controlled via HTTP API, developer can invoke functions remotely or make HTTP requests right from the scenario itself. Check this step-by-step tutorial to build your callback app.

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Introducing VoxImplant Cookbook

cookbook

We are going to make things easier for VoxImplant developers by providing ready-to-use VoxEngine scenarios, How To's and screencasts. First scenarios including cloud pbx and simple callback are already available at https://github.com/voximplant/, in addition to README we will write "How To" for each scenario and post here. Feel free to fork, make your own scenarios and share them with the community!

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HTTP Control API is now available

Most of the apps built using VoxImplant have some client application that uses our Web or Mobile SDK , or other type of the endpoint communicating with VoxImplant (like SIP client), but there are couple of scenarios when there is no client application involved. The most common one is callback scenario, when platform makes calls to different destination and join these calls while required. Or another one - automated notifications or surveys, when you want call to your customer and playback some important message or get the feedback.

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