Choose Between Inbound and Outbound Call Center
This article aims to outline the differences between inbound and outbound call centers. Read on if you are trying to decide which type of call center is best for your business.
2020-07-28
57943Tag: call center
2020-07-2857943
Call Center Automation
Call center automation utilizes your resources more efficiently while also providing better customer service
2020-01-0681835
The Future of Customer Service: Cloud Based Call Centers
Cloud based call centers are giving companies the option to service customers through omnichannel communication. The cloud is the future for call centers. Learn more!
2022-01-174651
You Can’t Be All Thing To All People - From Episode 12 of the PM Leaders Podcast
Listen to Episode 12 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
2021-11-308900
Improve Customer Experience By Integrating Dialogflow with Voximplant
Voximplant integrates with Google Dialogflow to improve call center operations. Voximplant's voice-powered system enables better customer service with reduced time and costs associated. Learn more!
2021-11-308950
Product Manifesto - From Episode 18 of the PM Leaders Podcast
Listen to Episode 18 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2022-04-25368
Enhance Customer Service Results with an IVR System
Voximplant’s tools enable businesses to improve their customer service results through interactive voice response systems (IVR). Read more!
2021-12-207320
Moving Fast With Confidence - From Episode 17 of the PM Leaders Podcast
Listen to Episode 17 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2022-04-20372
Be a Product Manager of Your Own Career - From Episode 15 of the PM Leaders Podcast
Listen to Episode 15 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2022-03-22530
Extensions in Voximplant Kit - speed and convenience of communication with your customers
Voximplant Kit now has a new settings section called Extensions. Now it is much easier to transfer internal calls within your organization. It simplifies the handling of incoming customer calls with call forwarding capabilities. Now you can transfer calls much easier between operators and to the department your customers need.
2022-04-123409