This article aims to outline the differences between inbound and outbound call centers. Read on if you are trying to decide which type of call center is best for your business.
Tag: call center
Call center automation utilizes your resources more efficiently while also providing better customer service
Voximplant shares tips for improving your customer communications with omnichannel technology
Cloud based call centers are giving companies the option to service customers through omnichannel communication. The cloud is the future for call centers. Learn more!
Listen to Episode 13 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
Listen to Episode 16 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
We are excited to announce the new integration of Zendesk with Voximplant Kit.
Voximplant Platform rolls out a beta version of Avatar, an out-of-the-box NLP for automated omnichannel communications that actually works.
The good news doesn’t end and neither do Voximplant Kit updates. We've recently added several new features that you'll want to check out: two-factor authentication and custom agent statuses. Let's analyze each of them in order.