Advanced IP messaging apps include a range of use cases – from standard user-to-user chatting to AI-powered chatbots. In this article, we cover the benefits that IP messaging brings to the e-commerce industry.
Tag: instant messaging
RCS, which stands for Rich Communications Services, is a next-gen SMS protocol. RCS aims to improve the functionality of default SMS messaging experience.
Sending an SMS message from Python is simple. Using the Voximplant platform, you just need to setup some credentials, pick a phone number, and use a simple API command
A brand-new messaging API was added across Web, Android and iOS SDK.
Full Featured Instant Messaging
We've started with audio, then we've added video calls and now it's time to let our developers use instant messaging and presence - two very important features of UC stack.
Voximplant’s tools enable businesses to improve their customer service results through interactive voice response systems (IVR). Read more!
Listen to Episode 13 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
Listen to Episode 16 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
Listen to Episode 14 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
We are excited to announce the new integration of Zendesk with Voximplant Kit.
The good news doesn’t end and neither do Voximplant Kit updates. We've recently added several new features that you'll want to check out: two-factor authentication and custom agent statuses. Let's analyze each of them in order.
Voximplant Kit now has a new settings section called Extensions. Now it is much easier to transfer internal calls within your organization. It simplifies the handling of incoming customer calls with call forwarding capabilities. Now you can transfer calls much easier between operators and to the department your customers need.
The Zoho CRM ecosystem on the marketplace hosts a Voximplant SIP webphone for convenient customer service and CRM in one window.