The relevance of remote business has grown rapidly due to changing conditions in world markets. Several companies are facing challenges because they are not set up for their employees to transition to remote work but situations like these call for immediate measures.
Tag: unified communications
UC (or Unified Communications) are a combination of real-time communication technologies, such as chats and document collaborations, integrated with offline communication methods that do not require the presence of a person (e-mail, voicemail, SMS, fax).
We've started with audio, then we've added video calls and now it's time to let our developers use instant messaging and presence - two very important features of UC stack.
We introduced a lot of new features in 2014, but we have even more planned for 2015.
Voximplant’s tools enable businesses to improve their customer service results through interactive voice response systems (IVR). Read more!
Cloud based call centers are giving companies the option to service customers through omnichannel communication. The cloud is the future for call centers. Learn more!
Listen to Episode 12 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
Voximplant integrates with Google Dialogflow to improve call center operations. Voximplant's voice-powered system enables better customer service with reduced time and costs associated. Learn more!
Listen to Episode 15 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
Voximplant Kit now has a new settings section called Extensions. Now it is much easier to transfer internal calls within your organization. It simplifies the handling of incoming customer calls with call forwarding capabilities. Now you can transfer calls much easier between operators and to the department your customers need.
Listen to Episode 17 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
Voximplant Platform rolls out UI Kit, a new functionality that makes it easier than ever to embed customized video experiences into apps and services.