
What Is Automatic Call Distribution (ACD)?
Automatic Call Distribution or ACD is a commonly used telephony tool for call handling and routing. See how it works, where it can be used, what business benefits it provides, and so on.
Automatic Call Distribution or ACD is a commonly used telephony tool for call handling and routing. See how it works, where it can be used, what business benefits it provides, and so on.
Cloud based call centers are giving companies the option to service customers through omnichannel communication. The cloud is the future for call centers. Learn more!
Listen to Episode 11 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
Voximplant’s tools enable businesses to improve their customer service results through interactive voice response systems (IVR). Read more!
Voximplant integrates with Google Dialogflow to improve call center operations. Voximplant's voice-powered system enables better customer service with reduced time and costs associated. Learn more!
Listen to Episode 15 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
Voximplant Platform rolls out a beta version of Avatar, an out-of-the-box NLP for automated omnichannel communications that actually works.
The good news doesn’t end and neither do Voximplant Kit updates. We've recently added several new features that you'll want to check out: two-factor authentication and custom agent statuses. Let's analyze each of them in order.
We are excited to announce the new integration of Zendesk with Voximplant Kit.