IA omnichannel conversacional que realmente funciona

 */  * This avatar suggests a fun activity to a user */  addState({    name: 'start',    onEnter: async (event) => {      /* Greet a user and listen to their response */      if (event.visitsCounter === 1) {        return async Response({ utterance: "Hi! If you're bored, I can suggest an activity. Wanna know?", listen: true });       } else if (event.visitsCounter < 5){        return Response({ utterance: "Wanna get one more?",listen: true });      } else {        return Response({ utterance: "Are you sure ?", listen: true });      }    },    onUtterance: async(event) => {     /*        * Handle the user phrase and respond based on it     */      if (event.intent === 'welcome') {       /* Return a default intent response and listen to the user again */        return Response({ utterance: 'Yeah, hi!', nextState: 'start' });      } else if (event.intent === 'yes') {       /* Get a random activity from a public API */        const result = await httpRequest('https://www.boredapi.com/api/activity');        Logger.write(result.text);        const response = JSON.parse(result.text).activity + '. Wanna get one more?';        return Response({ utterance: response, listen: true });      }else if (event.intent === 'no') {       /* Respond and go to the next conversation stage */        return Response({ utterance: 'Gotcha, see you!', nextState: 'final' });      } else if (event.intent === 'unknown') {       /* Respond with a default response set for this intent */        return Response({ utterance: event.response, listen: true });     }    ;}, });   addState({    name: 'final',    onEnter: async (event) => {     /* End the conversation */ Response({ isFinal: true });   }, });  /* Mark 'start' state as an entry point of the conversation */  setStartState('start');

  VoxEngine.addEventListener(AppEvents.Started, function (e) {     call = VoxEngine.callPSTN(phone_number, caller_id);     call.addEventListener(CallEvents.Connected, handleCallConnected);  });  // Call connected successfully  function handleCallConnected(e) {    Logger.write("handleCallConnected to call.callerid()" + call.callerid());    const avatarConfig = {      avatarId: AVATAR_ID,      extended: false,      customData: {        voice: true,        callerId: call.callerid(),        phone: call.callerid(),        callId: call.id()      }    };    const asrParameters = {      model: ASRModelList.Google,      profile: ASRProfileList.Google.en_US,      phraseHints: [],      singleUtterance: true,      interimResults: false,    };    const ttsPlayerOptions = {      language: VoiceList.Google.en_US_Standard_A,    };    const onError = (err) => {      Logger.write(`ERROR!: ${err}`);      call.hangup();    }    const onFinish = (ev) => {      Logger.write("Call have finished")      call.hangup()    }    const voiceAvatar = VoximplantAvatar.createVoiceAvatar({      call,      asrEndOfPhraseDetectorTimeout: 3000,      onErrorCallback: onError,      onFinishCallback: onFinish,      avatarConfig,      asrParameters,      ttsPlayerOptions    });    call.record();  }