Your mp3 or ogg files played on VoxEngine scenario level with call.startPlayback or using Player will be played on the Web or Mobile SDK side in HD quality (48KHz), or on SIP side if it does support wideband audio codecs (Speex or Opus).
We chose 48 KHz as the base sample rate for HD audio recorder, since WebRTC/Opus can offer this quality, audio from endpoints with lower sample rate will be re-sampled.
Voximplant shares tips for improving your customer communications with omnichannel technology
Call tracking is a powerful tool to analyze and optimize phone interactions with customers. Let's explore the many benefits of call tracking and how it can help businesses of all sizes.
Cloud based call centers are giving companies the option to service customers through omnichannel communication. The cloud is the future for call centers. Learn more!
Listen to Episode 15 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
Listen to Episode 16 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
The good news doesn’t end and neither do Voximplant Kit updates. We've recently added several new features that you'll want to check out: two-factor authentication and custom agent statuses. Let's analyze each of them in order.
We are excited to announce the new integration of Zendesk with Voximplant Kit.
The Zoho CRM ecosystem on the marketplace hosts a Voximplant SIP webphone for convenient customer service and CRM in one window.