Blind transfer support for SIP phones
Blind transfer is when a person who transfers the call won't talk with the person to whom he transfers it.
Blind transfer is when a person who transfers the call won't talk with the person to whom he transfers it.
Now developers can use Promise in their VoxEngine scenarios and we also added Net.httpRequestAsync and Net.sendMailAsync functions.
We are going to provide ready-to-use VoxEngine scenarios, How To's and screencasts.
Introducing the Text-to-Speech functionality integrated into VoxEngine.
Voximplant shares tips for improving your customer communications with omnichannel technology
The good news doesn’t end and neither do Voximplant Kit updates. We've recently added several new features that you'll want to check out: two-factor authentication and custom agent statuses. Let's analyze each of them in order.
Voximplant Platform rolls out a beta version of Avatar, an out-of-the-box NLP for automated omnichannel communications that actually works.
A cloud-based PBX will provide you with flexibility, ease of scaling and economic benefits.
Voximplant Kit now has a new settings section called Extensions. Now it is much easier to transfer internal calls within your organization. It simplifies the handling of incoming customer calls with call forwarding capabilities. Now you can transfer calls much easier between operators and to the department your customers need.
In today's business world, sales, support, and marketing teams often have to use multiple different systems to interact with customers. This can lead to inefficiencies, data loss, and customer dissatisfaction. The new Voximplant Kit integration with HubSpot brings together telephony and CRM into a single system.
The Zoho CRM ecosystem on the marketplace hosts a Voximplant SIP webphone for convenient customer service and CRM in one window.
It's more important than ever for businesses to deliver exceptional customer support to remain relevant in a rapidly growing digital landscape. Let's walk you through how to set up a customer support center with Voximplant Kit.