Call Center for 12Go
One of 12Go’s top priorities is to create a first-class customer support service, available ​​24/7, in various languages. In order to meet this goal, a tool would need to be integrated into the company’s CRM, which would make available to the operator not only information in the existing CRM database but also new customer information as it comes in, real-time.
SIGN UP
This case is from the Contact Centers industry.
See other customer stories:
And many more satisfied clients

About company

12Go was founded in Singapore in 2013 as a travel consulting company. Their customers are primarily travelers who want to organize their own trips but need assistance in the planning stages, especially for places with difficult routes and complex transport systems.

Because a self-written CRM was used to manage all of the processes inside 12Go, this excluded the possibility of automatic integration with tools available in the Voximplant platform. As a result, the following tools were used: 1) Dialer and webphone for handling incoming and outgoing calls. 2) Zingaya button on the 12Go website to make a call directly from the web. The integration was performed in two stages: a) Initial configuration of services in relation to the CRM of 12Go Asia, b) Collecting feedback from company employees and technical staff while making all of the necessary updates and launching an integrated communication system. The whole process from the initial discussion to the full launch took 2.5 months

  • quickstart
  • click-to-call
  • cloud-call-center
  • crm
  • websdk-reference
  • http-api-reference
Call Center for 12Go

How it Works

Results

We can help you to reach the same resultsjust fill the form below

Contact us

One of our experts will get in touch with you shortly

Please complete this field.

Please complete this field.

Please complete this field.

Choose the solution
Company size

Please complete this field.

Sign up for a free Voximplant developer account or talk to our experts
SIGN UP