Rappi is one of the fastest-growing services for the on-demand food, medicine and other products delivery. The company is one of the few unicorns in Latin America. It has more than 1,500 employees from Colombia, Argentina, Brazil, Peru, Chile and other countries in the region. The number of Rappi mobile application installations exceeded 5 million. Rappi call center agents process more than one million outbound and inbound calls per month.
Of all the advantages of partnering with the Voximplant platform I want to highlight the ease of integration and configuration. The implementation of the cloud call center was a task for our core and support, and we were able to meet the relatively short deadline. This would not have been possible if we had initially received complex tools that required separate study. In addition, Voximplant is ready to support us around the clock, which further simplified the task.
Сloud call center was deployed on the basis of the Voximplant platform implementation of the project took 5 weeks. All the development was carried out entirely by Rappi specialists. Voximplant additionaly provides regional phone numbers, traffic and 24/7 support.