During the recruitment process, the main problem that we faced was receiving several irrelevant applications that wasted our agents’ time. While these irrelevant
applications were processed, a promising candidate’s response would get overlooked.
We realized the need for saving time wasted on examining each application. Automated calls were chosen as the quickest and least resource-consuming way of validating resumes.
Implementation of the new technology has resulted in increased conversion: we currently hire 15-20% of all candidates. Furthermore, we’ve reduced the number of agents processing applications and almost entirely eliminated human-related risks. Thus, we’ve lowered recruitment costs in general, which is crucial for our business, since our franchise partners also use this system for hiring.
