Automated Candidate Verification for HR

The HR department of KFC in Russia receives more than 15,000 resumes each month. Some of these applications contain mistakes and others are irrelevant to the position. The implementation of Voximplant modules has solved both problems by screening and eliminating bad resumes.

This case is from the Contact Centers industry.
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About company

KFC is an international fast food restaurant brand with outlets in 130 countries across the globe. The staff constitutes 300,000 employees, with over 25,000 of them working in Russia and CIS.

Lyudmila Kislova

Head of HR Department, KFC

During the recruitment process, the main problem that we faced was receiving several irrelevant applications that wasted our agents’ time. While these irrelevant
applications were processed, a promising candidate’s response would get overlooked.

We realized the need for saving time wasted on examining each application. Automated calls were chosen as the quickest and least resource-consuming way of validating resumes.

Implementation of the new technology has resulted in increased conversion: we currently hire 15-20% of all candidates. Furthermore, we’ve reduced the number of agents processing applications and almost entirely eliminated human-related risks. Thus, we’ve lowered recruitment costs in general, which is crucial for our business, since our franchise partners also use this system for hiring.

10TIMESas quick as a human processes applications
37%ELIMINATIONof irrelevant applications without human intervention
11%CONVERSION INCREASEinto a hired applicant

The HR Department uploads the job description and a list of candidates’ phone numbers into its CRM. Voximplant makes several outbound calling attempts. After a successful connection, the robot asks a candidate if they are interested in receiving information about the job. If the candidate agrees, the robot tells them about the position and transfers the call to a call center agent. Before an actual conversation, a KFC employee receives information about the applicant in textual form.

Automated Candidate Verification for HR

How it Works

Results

EFFECTIVENESS
Agents work only with worthwhile applications, processing 80 candidates per hour
SPEED
Processing period for one application is reduced by 1.5 times
COST SAVING
Number of agents is reduced

by 1.5 times

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