Automated Candidate Verification for HR

The HR department of KFC in Russia receives more than 15,000 resumes each month. Some of these applications contain mistakes and others are irrelevant to the position. The implementation of Voximplant modules has solved both problems by screening and eliminating bad resumes.
This case is from the Contact Centers industry.
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About company

KFC is an international fast food restaurant brand with outlets in 130 countries across the globe. The staff constitutes 300,000 employees, with over 25,000 of them working in Russia and CIS.

  • 10TIMESas quick as a human processes applications
  • 37%ELIMINATIONof irrelevant applications without human intervention
  • 11%CONVERSION INCREASEinto a hired applicant

The HR Department uploads the job description and a list of candidates’ phone numbers into its CRM. Voximplant makes several outbound calling attempts. After a successful connection, the robot asks a candidate if they are interested in receiving information about the job. If the candidate agrees, the robot tells them about the position and transfers the call to a call center agent. Before an actual conversation, a KFC employee receives information about the applicant in textual form.

Automated Candidate Verification for HR

How it Works

Results

  • EFFECTIVENESS
    Agents work only with worthwhile applications, processing 80 candidates per hour
  • SPEED
    Processing period for one application is reduced by 1.5 times
  • COST SAVING

    Number of agents is reduced

    by 1.5 times

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