KFC is an international fast food restaurant brand with outlets in 130 countries across the globe. The staff constitutes 300 000 employees, with over 25 000 of them working in Russia and CIS.

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This case is from the Contact Centers industry.
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The HR Department uploads the job description and a list of candidates’ phone numbers into its CRM. Voximplant makes several outbound calling attempts. After a successful connection, the robot asks a candidate if they are interested in receiving information about the job . If the candidate agrees, the robot tells them about the position and transfers the call to a call center agent. Before an actual conversation, a KFC employee receives information about the applicant in textual form.

  • automated-surveys
  • hd-audio-recording
  • classifieds
  • http-api
  • voice-recording
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