
7 Industries that Must Use Voicebots: Why and How
Voicebots can lift the load off human operators for any business. In these seven sectors, they are a must if you want to trump your competition.
Dear Voximplant developers, we are happy to announce that Voximplant now supports VoIP Push Notifications for calls to iOS SDK. We tried to make everything as simple for developers as possible; the following steps are required to enable VoIP Push Notifications for your app: 1. Upload your Apple VoIP Push certificate at the Push Certificates tab of your application and specify (bind) Voximplant application(s) where you will be using VoIP Push functionality 2. Add
require(Modules.PushService);
in the beginning of your VoxEngine scenario 3. Now VoxEngine's callUser and callUserDirect functions will start using VoIP Pushes to notify the SDK about incoming calls. (same applies to helper functions: forwardCallToUser and forwardCallToUserDirect) 4. Get a new version of iOS SDK at https://voximplant.com/docs/references/iossdk That's it! P.S. Android Push support is on its way to production, expect it right after the New Year in January 2017!
Voicebots can lift the load off human operators for any business. In these seven sectors, they are a must if you want to trump your competition.
Voice bots are AI-powered software that can understand natural language (NLU) and synthesize speech in order to converse with people. Voice bots can run automated call campaigns for various purposes, put data into your CRM and route calls to the appropriate agents.
In our fast-paced, digitally focused world, customers want personalized service at lightning speed. A Hubspot survey of 1,000 customers found that 90% of people expect a response from a live customer service agent in ten minutes or less. Because expectations are so high, the pressure is on for customer service agents to consistently provide quick, high-quality customer experiences. Offering an elevated level of service with such a fast turnaround is next to impossible with manual support alone. And even if you have some digital tools in your tech stack, traditional contact center technology can fall short when it comes to efficiency. That’s why choosing no-fuss technology that automates your contact center’s routine operations is essential for making tasks more manageable for your agents.
We’re thrilled to have you aboard.