Dear Voximplant developers, we are happy to announce that Voximplant now supports VoIP Push Notifications for calls to iOS SDK. We tried to make everything as simple for developers as possible; the following steps are required to enable VoIP Push Notifications for your app: 1. Upload your Apple VoIP Push certificate at the Push Certificates tab of your application and specify (bind) Voximplant application(s) where you will be using VoIP Push functionality 2. Add
require(Modules.PushService);in the beginning of your VoxEngine scenario 3. Now VoxEngine's callUser and callUserDirect functions will start using VoIP Pushes to notify the SDK about incoming calls. (same applies to helper functions: forwardCallToUser and forwardCallToUserDirect) 4. Get a new version of iOS SDK at https://voximplant.com/docs/references/iossdk That's it! P.S. Android Push support is on its way to production, expect it right after the New Year in January 2017!
Interactive Voice Response (IVR) systems are supposed to enhance the customer experience, but often they diminish it. Use Voximplant Kit for flexible IVR tools to bring a smile to customers faces & customize to your needs.
2021-03-02
10423
A couple weeks ago, Amazon Web Services (AWS) experienced an outage in its US-EAST-1 region. As so many services rely on AWS, this outage had a broader impact, causing outages and various issues with Amazon’s own Ring services, online retailers, and even the New York City MTA. In addition, a couple major Communications Platform as a Service (CPaaS) providers also reported issues (Voximplant was not impacted), potentially impacting the communications of many of their customers. With this in mind, now is a good time to look at how CPaaS offers leverage public cloud infrastructure and review the factors involved in providing reliable, high quality communications services. In this post we will review the public cloud infrastructure used by several major CPaaS vendors and discuss the implications of their choices.
2020-12-2319561
For many consumers, personalized customer service is key to good customer experiences (CX). According to a 2020 survey by Gladly, close to two-thirds of respondents said that “lack of personalization makes [them] feel like a ticket number.” Businesses wishing to meet and exceed customer expectations need to make personalized service a top priority. But personalization goes beyond making movie recommendations or using a customer’s name in an email subject line. When it comes to personalized service, it’s paramount that you deliver relevant, valuable, and speedy support to promote positive customer experiences. In this article, we’ll break down what personalized service means, why it’s so important to CX, and how you can deliver personalization service to your customers.
2020-12-2219003We’re thrilled to have you aboard.