Contact Center AI
Automate the processing of routine tasks with AI-powered bots. Improve the user experience. Start today in minutes.
Increase Business Process Agility
- Want to upgrade your chat or IVR
- Want to automate routine tasks
- Don’t have a voicebot but are eager to build it
- Want to improve your live agent performance
- Want to reduce contact center costs
Case study
Flexible solution for call center
Automate the processing of routine tasks with AI-powered bots. Improve the user experience. Start today in minutes.
Solution
Results:
- 7 days from the idea to project implementation
- 100% of calls are automatically routed to the right departments
- 100% of patients receive appointment reminders
Build an AI-powered IVR in Minutes
Voximplant Kit makes it easy to automate routine tasks. You can design and implement an AI-powered IVR in 30 minutes.
Automate routine tasks
Automate general customer requests
Up to 80% of customer requests could be processed by a bot.
Save agents time
Automatically populate customer data, without the need for agents to manually update databases.
Employee satisfaction
Automation can free up employees from some tasks and allows them to focus on more fulfilling tasks.
Increase Business Process Agility
AI allows you to be more adaptive, flexible and innovative. AI removes time-consuming manual processes, helps accelerate growth and achieve company potential.
- Expand your business hours.With Voximplant Kit you can service your customers 24/7.
- Voicebots reduce processing errors.Voicebots use speech recognition to capture specific keywords and eliminate human errors.
- Reduce expenses.If you delegate routine tasks to voicebots, you reduce the number of agents involved in conversations. This can reduce payroll or you can have your agents work on more advanced tasks. You can calculate the financial impact of integrating voicebots using the voicebot ROI calculator.
- Connect customers and agents faster.When you make outbound calls, our answering machine detection checks if it’s a voicemail or live person on the other end. This allows you to spend time only on engaged individuals.
Case study
Choose from countless language options with our native integrations
Synthesizes speech in 27 languages, provides 197 total voice options, 100 of which are using neural synthesis technology which brings them closer to natural human speech than ever.
Provides 116 total voice options covering 35 languages and 49 dialects.
Turns text into life-like speech. Polly's text-to-speech service covers 18 languages and 58 voice options including 13 neural ones.
Offers 41 voices with 19 neural options in 11 languages.
Uses deep neural network models for speech recognition and synthesis.
Allows you to recognize or speak any text in 3 languages. SpeechKit is what powers Alice, the Yandex voice assistant.
Plug into Google Dialogflow in 2 minutes
Easy to get started
- Design a bot with Google Dialogflow
- One-click from inside Dialogflow or upload Service account credentials file
- Call your bot with one of our numbers
- Adjust call handling and telephony interaction as needed in Voximplant Kit
What Our Customers Build
Automated calls to remind couriers of debt
78% of couriers pick up the phone
40% of cash is returned after the call
40% of couriers confirm they will continue using Glovo
Automated COVID-19 vaccination appointments
100% of the initial calls made by the bot
75% of respondents sign up for vaccination
8,000 appointments per week made by a voicebot
