Skyeng is an online English language school for the new generation. The school employs professionals who help those living in major cities with hectic schedules learn English in a completely virtual environment.
We use Voximplant Kit for automated notifications to let students know when they need to top up their balance, about any vacations that teachers plan on taking, as well as scheduled lessons after the vacation period. The robot makes about 20,000 calls a month.
Previously, calls were made by human operators and maintaining a call center was costly. Using automated calls, we not only reduced costs, but also increased efficiency: the number of calls made increased from 40% to 57% on average for all cases.
Thanks to the HTTP integration of the service with the CRM system, the call is made automatically when a certain event occurs – the student's balance is approaching zero or either the student or teacher is returning from vacation. After dialing, a message is announced to the client using speech synthesis technology. If a customer is asked to answer a question during a conversation, the system “reads” their answer and guides them through the interactive menu. Calls can be recorded for quality control.