When conducting large-scale risk assessment for the hospitality industry, Preverisk emails a self-assessment questionnaire to each hotel, excursion, or other type of travel supplier. If the email address is incorrect, discarded by reception or a SPAM filter, or simply ignored, Preverisk employs automated phone calls by Voximplant to get the correct email address and remind the invitees to fill out the questionnaire.
When running large campaigns that require calling 2,000-5,000 hotels per day, the cost of using a human call center limits profit margins and entails longer waiting times for results and overall, greater inefficiency. With Voximplant Kit, the interface is not only easy to use, but easy to program and have running within a few hours.
If two emails remain unanswered, Preverisk runs a Voximplant Kit automated call script. A robot asks for a valid email address and records the answer. Then, an operator listens to the recording and adds the email address to the database and resends the questionnaire.
Time saving. An operator doesn’t waste time on dialing a number, waiting for an answer and talking, but obtains all of the necessary information instantly.
Cost saving. A robot is four times cheaper than a human employee.
Accuracy. A robot has a 0% error rate and is able to call all of the phone numbers without breaks and mistakes.
Preverisk integrates consulting, auditing, and training services for the tourism and hospitality sector. These types of services include HotelClaim, to help hotels control claim investigations, Preverisk Health & Safety Physical and SelfAssessment Audits for both hotel and travel companies, and other products like eQutel, for evaluating quality satisfaction.
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