When conducting large-scale risk assessment for the hospitality industry, Preverisk emails a self-assessment questionnaire to each hotel, excursion, or other type of travel supplier. If the email address is incorrect, discarded by reception or a SPAM filter, or simply ignored, Preverisk employs automated phone calls by Voximplant to get the correct email address and remind the invitees to fill out the questionnaire.
When running large campaigns that require calling 2,000-5,000 hotels per day, the cost of using a human call center limits profit margins and entails longer waiting times for results and overall greater inefficiency. With Voximplant Kit, the interface is not only easy to use but easy to program and have running within a few hours.
If two emails remain unanswered, Preverisk runs a Voximplant Kit automated call script. A robot asks for a valid email address and records the answer. Then an operator listens to the recording, adds the email address to the database, and resends the questionnaire.
Time saving. An operator doesn’t waste time on dialing a number, waiting for an answer and talking, but obtains all of the necessary information instantly.
Cost saving. A robot is four times cheaper than a human employee.
Accuracy. A robot has a 0% error rate and is able to call all of the phone numbers without breaks and mistakes.
Preverisk integrates consulting, auditing, and training services for the tourism and hospitality sector. These types of services include HotelClaim to help hotels control claim investigations, Preverisk Health & Safety Physical and SelfAssessment Audits for both hotel and travel companies, and other products like eQutel for evaluating quality satisfaction.
One of 12Go’s top priorities is to create a first-class customer support service, available 24/7, in various languages. In order to meet this goal, a tool would need to be integrated into the company’s CRM, which would make available to the operator not only information in the existing CRM database but also new customer information in real-time.
In standard operating mode, a GetTransfer transfer is booked online, but there are situations when a call has to be made. Thanks to the rollout of a full-fledged operator's workplace via the web interface, the company’s managers achieved a 50% increase in case resolutions. GetTransfer provided support for passengers and carriers both during periods of heightened service demand and during the pandemic.
IT infrastructure and services company NTT DATA has developed a cognitive contact center for an airline company in partnership with Voximplant. The integrated solution – eva AI and Voximplant Platform – enabled the company to create better customer experiences and drive increased revenue. Moreover, it provides the airline company’s customer support in more than 35 countries, processing nearly 600K monthly phone calls.
