Preverisk integrates consulting, auditing, and training services for the tourism and hospitality sector. These types of services include HotelClaim, to help hotels control claim investigations, Preverisk Health & Safety Physical and SelfAssessment Audits for both hotel and travel companies, and other products like eQutel, for evaluating quality satisfaction.
When running large campaigns that require calling 2,000-5,000 hotels per day, the cost of using a human call center limits profit margins and entails longer waiting times for results and overall, greater inefficiency. With Smartcalls, the interface is not only easy to use, but easy to program and have running within a few hours.
If two emails remain unanswered, Preverisk runs a Smartcalls automated call script. A robot asks for a valid email address and records the answer. Then, an operator listens to the recording and adds the email address to the database and resends the questionnaire.