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AI-powered outbound calls
When conducting large-scale risk assessment for the hospitality industry, Preverisk emails a self-assessment questionnaire to each hotel, excursion, or other type of travel supplier. If the email address is incorrect, discarded by reception or a SPAM filter, or simply ignored, Preverisk employs automated phone calls by Voximplant to get the correct email address and remind the invitees to fill out the questionnaire.
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This case is from the Contact Centers industry.
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About company

Preverisk integrates consulting, auditing, and training services for the tourism and hospitality sector. These types of services include HotelClaim, to help hotels control claim investigations, Preverisk Health & Safety Physical and SelfAssessment Audits for both hotel and travel companies, and other products like eQutel, for evaluating quality satisfaction.

If two emails remain unanswered, Preverisk runs a Smartcalls automated call script. A robot asks for a valid email address and records the answer. Then, an operator listens to the recording and adds the email address to the database and resends the questionnaire.

  • voicemail-detection
  • voice-recording
  • http-api
  • phone-numbers
  • PSTN
  • cloud-js
AI-powered outbound calls

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