Telephony for Live Chat

Customer Stories Telephony for Live Chat Back

JivoChat

Voximplant’s integration with JivoChat enables the consumers of the businesses that use this platform to call the sales representatives they are chatting with directly via their web browser.

We chose Voximplant because it made development easy, and because the technology has the key capabilities that we need to expand our service. Installation has been quick and simple because Voximplant has done most of the work for us. We’ve had no problems with Voximplant and we’re excited to add this functionality to JivoChat and have provide our customers with the ease and efficiency they need.

Timur Valishev

CEO, JivoChat

In order to start a cloud scenario, JivoChat sends a request to the Voximplant HTTP API. That scenario first establishes a phone connection to the operator, then to the client, and connects the two. All operator-initiated calls can be recorded on request. JivoChat’s widget, powered by Voximplant Web SDK, allows clients to call directly from a web browser. A cloud scenario running inside Voximplant Cloud routes the call to an operator, who receives it via the JivoChat web app. All client initiated calls can be recorded on request.

How it Works

Serverless

Cloud storage and programming interface

SDKs

Tools for rapid application development

HTTP API

Script integration with any application

Voice Recording

Call recording for quality assurance

Phone Numbers

Business phone number purchase

Result

Convenience. Customers can install JivoChat’s widget in just minutes.

Speed. Calls connect to an operator within a few seconds.

Reach. More than 21,000 clients use JivoChat Callbacks.