JivoChat provides a truly convenient, easy-to-use, and affordable live chat solution for businesses. Founded in January 2012, JivoChat helps more than 260,000 websites worldwide to make conversations with customers more simple, increasing online sales and improving the quality of online customer support.
We chose Voximplant because it made development easy, and because the technology has the key capabilities that we need to expand our service. Installation has been quick and simple because Voximplant has done most of the work for us. We’ve had no problems with Voximplant and we’re excited to add this functionality to JivoChat and have provide our customers with the ease and efficiency they need.
In order to start a cloud scenario, JivoChat sends a request to the Voximplant HTTP API. That scenario first establishes a phone connection to the operator, then to the client, and connects the two. All operator-initiated calls can be recorded on request. JivoChat’s widget, powered by Voximplant Web SDK, allows clients to call directly from a web browser. A cloud scenario running inside Voximplant Cloud routes the call to an operator, who receives it via the JivoChat web app. All clientinitiated calls can be recorded on request.