Seamless Telephony Integration for Cloud CRM

Bitrix24 uses Voximplant to create a cloud PBX for its flagship CRM. With Voximplant’s technology, a Bitrix24 user can make and receive calls directly from a web browser, automatically receive information about the caller, and much more.
This case is from the Cloud CRM industry.
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About company

Bitrix24 is a social collaboration platform created specifically for small to medium size organizations that want to work and communicate more effectively. The service comes with over 35 tools, such as company directory, CRM, extranet workgroup, and invoice solutions, many of which use telephony.

  • 5K+NUMBERSacross the globe
  • 5M+ CALLSmonthly
  • 59COUNTRIES where Bitrix24 telephony is available

Bitrix24’s team has used Voximplant cloud JavaScript and HTTP API to create a full featured virtual IP PBX. Voximplant’s Web SDK was used to create a softphone for both web and mobile apps. The Bitrix24 client can now connect and configure PBX within a few minutes, directly from Bitrix24’s web interface. Some users already have a telephone number or existing PSTN logistics with custom pricing. Voximplant technology allows such users to connect existing phone systems via SIP, and combine the best of both technologies.

Seamless Telephony Integration for Cloud CRM

How it Works

Results

  • Scalability
    Over 3,000 phone numbers and more than 3.5 million calls per month
  • Coverage
    Bitrix24’s Voximplant-powered solution is active in 59 countries
  • Integration
    CRM and telephony integration has increased Bitrix24’s sales
  • Recording
    Easy call recording and records make work management simple
  • SIP
    SIP‑phones support
  • Connectivity
    External PSTN and PBX connectivity

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