Bitrix24 is a social collaboration platform created specifically for small to medium size organizations that want to work and communicate more effectively. The service comes with over 35 tools, such as company directory, CRM, extranet workgroup, and invoice solutions, many of which use telephony.
While new communication tools like social networking, video conferencing, and group chat have been growing in popularity over the years, telephony still reigns supreme when it comes to business in general and sales in particular. What we liked about Voximplant is that it is extremely easy to integrate with other communication channels, especially since it stays up-to-date with the newest technologies, like WebRTC.
We spent around a month integrating Voximplant with our existing services, which I think was an efficient process and yielded great results considering the complexity of underlying technologies that were built by Voximplant’s engineering team and the number of our services that were affected by the integration. We’ve been in communication when questions arise about the platform, and the Voximplant team has always been responsive and helpful.