For many consumers, personalized customer service is key to good customer experiences (CX). According to a 2020 survey by Gladly, close to two-thirds of respondents said that “lack of personalization makes [them] feel like a ticket number.” Businesses wishing to meet and exceed customer expectations need to make personalized service a top priority. But personalization goes beyond making movie recommendations or using a customer’s name in an email subject line. When it comes to personalized service, it’s paramount that you deliver relevant, valuable, and speedy support to promote positive customer experiences. In this article, we’ll break down what personalized service means, why it’s so important to CX, and how you can deliver personalization service to your customers.
We've been working on many new features and updates for VoxImplant, during this process we forgot to tell that video calls support is already available for iOS SDK. Now you can make video calls between iOS devices using the SDK, or video calls between the SDK and SIP endpoints. We use H.264 video codec in the SDK at the moment, so it's not that easy to implement scenarios like video call between mobile SDK and Web SDK (especially when it's in WebRTC mode), but we are working on that. Demo application and the SDK documentation was updated accordingly.