We've been working on many new features and updates for VoxImplant, during this process we forgot to tell that video calls support is already available for iOS SDK. Now you can make video calls between iOS devices using the SDK, or video calls between the SDK and SIP endpoints. We use H.264 video codec in the SDK at the moment, so it's not that easy to implement scenarios like video call between mobile SDK and Web SDK (especially when it's in WebRTC mode), but we are working on that. Demo application and the SDK documentation was updated accordingly.
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Striving to offer the best service possible, contact centers are usually very quick to adopt new technologies and try out innovative solutions. Successful implementation of speech technologies can create a great competitive advantage for a company.
A couple weeks ago, Amazon Web Services (AWS) experienced an outage in its US-EAST-1 region. As so many services rely on AWS, this outage had a broader impact, causing outages and various issues with Amazon’s own Ring services, online retailers, and even the New York City MTA. In addition, a couple major Communications Platform as a Service (CPaaS) providers also reported issues (Voximplant was not impacted), potentially impacting the communications of many of their customers. With this in mind, now is a good time to look at how CPaaS offers leverage public cloud infrastructure and review the factors involved in providing reliable, high quality communications services. In this post we will review the public cloud infrastructure used by several major CPaaS vendors and discuss the implications of their choices.
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