An outbound contact center helps optimize agent efficiency so they can spend more time talking with customers. Advanced technologies, including AI, enable agents to achieve their goals: close sales, convert leads, raise funds, schedule appointments, or collect debt.
The Voximplant Kit outbound contact center solution combines AI-driven automation, an advanced dialer and powerful campaign management tools to dramatically increase agent productivity. It is a cost-effective cloud-based solution that gives your organization global reach while conveying a local presence to your customers.
Qualify customers before connecting with agents.
Automatically connect inbound web leads to live agents.
Drive custom campaigns for each client.
Enable agents to dial phone numbers from their CRM screen.
Initiate calls using a source phone number country/area code that matches the destination number to increase answer rates.
Voximplant Kit features flexible, AI-driven voicebot and chatbot technologies that increase agent productivity. They enable you to screen prospects and customers before connecting them to a live agent and avoid connecting agents to hang-ups. You can ensure they speak only to the most qualified prospects.
Our solution is tightly integrated with the top 6 AI engines in the world, enabling you to deliver life-like interactive services in 40 languages. You can engage customers with sophisticated interactive conversational exchanges that maintain context, and your choice of up to 150 different synthesized voices to create a memorable brand identity.
AI enables our dialer to accurately detect voicemail. This enables you to ensure agents only speak to live customers. It also provides the option to play a recorded message to the voicemail system, instead of simply disconnecting the call.
Campaigns can be configured in minutes using our no-code, drag and drop administrator interface, CX Canvas. In fact, CX Canvas is so easy to use that a complete outbound contact center can be quickly deployed by non technical people. It enables contact center managers to take control of their call center and make it responsive to their needs.
The Voximplant outbound contact center solution is a complete cloud-based service that is cost effective to deploy and operate.
Skills based routing
deliver automated services in 40 languages with Google, Amazon, Microsoft, IBM, Yandex, and Tinkoff
in less than ten minutes using our completely self-service administrator portal
with 50% lower prices than competing CCaaS offerings, you get enterprise-grade services at affordable prices
through voice, SMS, Whatsapp, Facebook Messenger, Viber, Telegram, and more social channels, plus email and easy web chat integration
with 14 diverse PoPs on five continents that provide low latency communications to 190 countries
The Voximplant Kit Solution Overview describes its complete contact center capabilities, including outbound contact center services.