AI-powered outbound calls

The Hoff hypermarket chain uses automated calls to remind its customers about deliveries. If a customer does not confirm the delivery terms and needs to change an order, the bot puts them through to a call center operator. With delivery reminders, Hoff mitigates delivery disruption risks.
This case is from the Delivery & Logistics industry.
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About company

Hoff is one of the largest companies among Russian furniture chains. It is the only Russian retail chain of furniture and accessories for home working in the hypermarket format.

  • 23KREMINDER CALLSper month
  • 10%INCREASEdelivery rate
  • 80%OF CUSTOMERSreceive reminders

Everyday Hoff sends customer data to Voximplant. The platform interviews customers and sends the call results to Hoff.

AI-powered outbound calls

How it Works

Results

  • COST SAVINGS

    Reminder automation substitutes seven in-house operators

  • SPEED

    Time-savings for Hoff customers

  • EFFECTIVENESS
    Operators have additional time to solve more complex tasks

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