Hoff is one of the largest companies among Russian furniture chains. It is the only Russian retail chain of furniture and accessories for home working in the hypermarket format.
Delivery reminders used to amount to 40% of all operator calls. With automated calls, Hoff managed to free up the operators’ time for other tasks. Compared to human operators, the bot is able to reach 80% of customers on the phone, while operators were only able to reach 60% of clients. The more customers that are contacted via phone, the more deliveries will be accepted, which lowers the risk of disruption.
Voximplant outperforms other telecom providers with its responsiveness and fast solution implementation, as they are available for technical support even on weekends and holidays.
Everyday Hoff sends customer data to Voximplant. The platform interviews customers and sends the call results to Hoff.