After a visit to the bank’s branch, a customer receives a call from the automated quality control service. If a customer gives the experience a low rating, his or her contact details are loaded in the predictive dialing system to which all bank managers, including top management, have access.

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Outgoing call to the customer is a Contact Centers case.
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Outgoing call to the customer

The Voximplant cloud is integrated with the Service Volunteers system. When the available-to-call command is used, the Voximplant cloud calls the available customer directly from the browser of the bank top manager. After the connection is established, the Voximplant cloud issues a command to the contact center to show the customer file. Calls are recorded if necessary.

  • voice-recording
  • phone-numbers
  • PSTN
  • http-api
  • cloud-js
  • SDK
Outgoing call to the customer

How it works

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