Home Credit Bank
After a visit to the bank’s branch, a customer receives a call from the automated quality control service. If a customer gives the experience a low rating, his/ her contact details are loaded in the predictive dialing system to which all bank managers, including top management, have access.
Speed. Contact center developed within one month.
Convenience. 500 executives connected to the dialing system.
Scalability. 3,880 calls in October 2016.
Security. Separate contact center with access level management.
Founded in 1997, Home Credit Group is an international consumer finance provider with operations in 10 countries. It focuses on responsible lending primarily to people with little or no credit history.
We have generous free tiers available to get you started right away.
During the first contact with a new customer, the operator asks questions and sends a request for issuing a card. To speed up the operator’s work, the customer request is sent directly to the CRM system, from which the operator can call the customer with just one click.
Read more
Sberbank uses Voximplant products to automate call center operations: the robot answers customers’ simple questions on its own or helps a human operator find the necessary information.
Read more
The Aimee platform developed by Ak Bars Bank speeds up the process of reviewing customer applications. If the data provided is insufficient to make a decision, the robot calls the client and asks additional questions. Call logic, including speech synthesis and recognition, is embedded in the Voximplant interface.
Read more
