Notifications and Alerts

Deliver timely information to your customers via SMS or voice channels.

Increase Customer Engagement

Voice and SMS are ideal channels for communicating important information that your customers want to receive in a timely manner.

Work Efficiently

Notifications and alerts provide one-way and two-way communications with customers at any scale. You can deliver mass communications to entire communities, or personalized messages to individual users. Two-way messaging gives your customers an easy way to respond. Here are some examples:

Sales and event promotions
Payment or debt reminders
Fundraising appeals
Employee/personnel alerts
Emergency alerts
Two-factor authentication messages

3.8 billion people

(nearly half the world population) own a smartphone. Bank Mycell

90% of SMS recipients

open their message within the first three seconds of receipt. Entrepreneur

75% of customers

would like special offers sent to them through text messages. SMS Comparison

Reduce No-Show Rates

You can improve efficiency in any services-based business by confirming customer appointments and sending reminder messages. For example, healthcare appointment attendance increased by 13% when voice or SMS reminders are sent to patients, according to a study by the U.S. National Institute of Health.

Boosted Confirmation Rate

In a Voximplant case study, furniture retailer Hoff improved the rate of successful customer deliveries and streamlined operations by sending voice appointment reminders. Its appointment confirmation rate rose from 60% to 80% by using a voicebot instead of human operators.

«Delivery reminders used to amount to 40% of all operator calls. With automated calls, Hoff managed to free up the operators’ time for other tasks. The more customers that are contacted via phone, the more deliveries will be accepted, which lowers the risk of disruption.»

Marina Balysheva

Сall center manager, Hoff

Key Features

The Voximplant solution is easy to implement and supports SMS and voice telephony channels for flexibility that enables you to reach users on mobile and landline phones almost anywhere.

SMS

Reach users in up to 78 countries
Short and long codes available to support any type of user engagement
Communicate in almost any language with support for Unicode, Arabic, and Chinese character sets
High delivery rates to rapidly reach large audiences

Voice

Reach users in practically any country
Text to speech communications in up to 40 languages and recorded audio enables communication in any language
Over 250 speech synthesis voice types to differentiate your brand
Voicebot powered by the top 6 AI engines in the world, enables 2-way communication
No-code CX Canvas enables non-technical people to create notifications

Trusted by the World’s Most Innovative Businesses

190+ Countries

Available for calls and notifications.

40% Debts Paid

after receiving a call.

10K+ Notifications

Per day in 11 time zones.

Quickly develop applications

Using our no-code CX Canvas, or with fully custom code using Web, iOS and Android SDKs for React Native, Flutter, and Unity; API clients for Node.js, Python, PHP, Go, .NET, and Java.

Best of breed AI integrations

With Google, Amazon, Microsoft, IBM, Yandex, and Tinkoff provide multilingual support.

Highly reliable global infrastructure

With 14 diverse PoPs on five continents that provide low latency communications to 190 countries.

GDPR and ISO 27001 compliant

Build your app with enterprise-grade security that meets global compliance, including GDPR and ISO 27001.

Rapid deployment

Using our completely self-service administrator portal.

Discover our solutions

We will be happy to provide you with solutions that fit your requirements and needs.

Explore our API Platform

Would you like to create a completely custom application? Learn more about how to do so with Voximplant Platform. Our Technical Buyers Guide provides a comprehensive look at the Voximplant architecture, features and developer tools.

Download your copy

Learn About our No-Code User Interface

Would you like to send notifications and alerts without writing a line of code? Check out Voximplant Kit, our drag and drop visual builder. The Kit Solution Overview describes its complete contact center capabilities, including automatic notifications.