Burger King

Automated Candidate Verification for HR

Fast food chain Burger King uses Voximplant products for robot-aided screening of unsatisfactory job applications received by its HR Department.

The Virtual Assistant solves three tasks:

1) Pre-screening untargeted calls and applications.
2) Automatically adding candidate’s details into the common database.
3) Increasing qualified candidates’ application turnaround due to speedy processing

Now, our recruiter can take a call having received from the  robot data on the candidate’s age, citizenship, city of residence, and preferred job location. Thus, our employee is ready to suggest the most convenient restaurant in terms of jobs for the candidate without asking redundant questions.

Gulnara Gorishnyaya
Head of Recruitment and Assessment Department, Burger King

How it Works

Text-To-Speech

Synthesis of a unique voice for speaking to customers

Speech-To-Text

Speech recognition and natural language processing

HTTP API

Script integration with any application

Voice Recording

Call recording for quality assurance

Serverless

Cloud storage and programming interface

SIP

Virtual phone system

Phone Numbers

Business phone number purchase

Result

Reliability. Robot processes all incoming applications.

Resource Saving. Robot screens 30% of irrelevant applications.

Efficiency. Robot cuts down on two working hours per recruiter daily.

Effectiveness. Conversion into interviews is doubled.

Saving Money. The cost of one minute of a Virtual Assistant’s labor is 5 times less than one minute of a recruiter. 

Convenience. Robot takes into account location and time when calling candidates and recruiters.

 

Automated Candidate Verification for HR

Burger King, founded in 1954, is the world’s second largest fast food chain, with roughly 12,500 restaurants globally that serve over 11 million customers daily. Since 2010, the chain has been operating in Russia as well.

Employee count

15,000+

Project start date

2018

Location

Worldwide

Automation area

HR