Automated Candidate Verification for HR

Gulnara Gorishnyaya

Head of Recruitment and Assessment Department, Burger King

The Virtual Assistant solves three tasks:

1) Pre-screening untargeted calls and applications.
2) Automatically adding candidate’s details into the common database.
3) Increasing qualified candidates’ application turnaround due to speedy processing

Now, our recruiter can take a call having received from the robot data on the candidate’s age, citizenship, city of residence, and preferred job location. Thus, our employee is ready to suggest the most convenient restaurant in terms of jobs for the candidate without asking redundant questions.

Applications coming from the website or telephone hotline are automatically directed to Voximplant. The robot calls an applicant or answers an incoming call. If the number is valid and the candidate is in search of a job, the robot asks them standard questions from a script. During the screening, the robot determines if the candidate fits the job. If the decision is positive, the call is redirected to a human operator. All of the answers are recorded and transferred to the operator in text form before the connection.

Automated Candidate Verification for HR

Burger King, founded in 1954, is the world’s second largest fast food chain, with roughly 12,500 restaurants globally that serve over 11 million customers daily. Since 2010, the chain has been operating in Russia as well.

How it Works