Automated Candidate Verification for HR

Customer Stories Automated Candidate Verification for HR Back

Burger King

Automated Candidate Verification for HR

Fast food chain Burger King uses Voximplant products for robot-aided screening of unsatisfactory job applications received by its HR Department.

The Virtual Assistant solves three tasks:

1) Pre-screening untargeted calls and applications.

2) Automatically adding candidate’s details into the common database.

3) Increasing qualified candidates’ application turnaround due to speedy processing.

Now, our recruiter can take a call having received from the robot data on the candidate’s age, citizenship, city of residence, and preferred job location. Thus, our employee is ready to suggest to the candidate the most convenient restaurant and job placement without asking redundant questions.

Gulnara Gorishnyaya

Head of Recruitment and Assessment Department, Burger King

Applications coming from the website or telephone hotline are automatically directed to Voximplant. The robot calls an applicant or answers an incoming call. If the number is valid and the candidate is in search of a job, the robot asks them standard questions from a script. During the screening, the robot determines if the candidate fits the job. If the decision is positive, the call is redirected to a human operator. All of the answers are recorded and transferred to the operator in text form before the connection.

How it Works

Text-To-Speech

Synthesis of a unique voice for speaking to customers

Speech-To-Text

Speech recognition and natural language processing

HTTP API

Script integration with any application

Voice Recording

Call recording for quality assurance

Serverless

Cloud storage and programming interface

SIP

Virtual phone system

Phone Numbers

Business phone number purchase

Result

Reliability. Robot processes all incoming applications.

Resource Saving. Robot screens 30% of irrelevant applications.

Efficiency. Robot cuts down on two working hours per recruiter daily.

Effectiveness. Conversion into interviews is doubled.

Saving Money. The cost of one minute of a Virtual Assistant’s labor is 5 times less than one minute of a recruiter.

Convenience. Robot takes into account location and time when calling candidates and recruiters.