igooods

Automated Order Confirmation

igooods uses Voximplant Kit to automatically confirm order and delivery options. Immediately after an order is placed in the online store, the robot calls the customer and receives confirmation using speech synthesis and recognition. If the customer would like to change the order or ask a question during the call, he/she can switch to the contact center operator.

Given the rapid growth in orders and new customers, the number of calls has also increased, and this started to slow down the buyers' assembly operations. The delays affected the overall productivity of service, so the issue of automating processes arose.

I would like to note the impeccable work of the Voximplant managers in the implementation, scenario development and integration with our system. Everything was done right. The system's interface is user-friendly and straightforward, and it took only a couple of hours to start up call campaigns. The reporting and analytics options are truly exceptional. Call and scenario logs are also worth mentioning.

Andrei Shcherbakov
Head of Customer Service Department, igooods

How it Works

HTTP API

Script integration with any application

Speech-To-Text

Speech recognition and natural language processing

Text-To-Speech

Synthesis of a unique voice for speaking to customers

Voice Recording

Call recording for quality assurance

Serverless

Cloud storage and programming interface

PSTN

Worldwide telephone communication

Phone Numbers

Business phone number purchase

Result

Speed. As soon as an order is placed, the customer verifies his number and intention to receive the order.

Scale. The robot is able to process any number of applications according to the specified logic.

Efficiency. Orders are as up-to-date as possible at the time of assembly and cancellations are kept to a minimum.

Technological effectiveness. 91% of all customers entered into dialog with the robot as a result of the high-quality speech synthesis.

Attention. The service does not disturb customers late in the evening or at night, but gives notification of the buyer's call in the morning before orders start to be assembled.

Automated Order Confirmation

igooods is a home delivery service from retail food stores at hypermarket prices.

Employee count

2,000+

Project start date

2020

Location

Russia

Automation area

Order confirmation, Logistics