Flowwow

Automation of Incoming Calls via IVR

Flowwow voice IVR answers customers’ basic questions depending on the current stage of their order. If a customer needs additional information about their order, the call is automatically directed to the responsible shop.

Flowwow’s strategy is to decrease the number of calls by using this interface but due to the annual growth of our business by 250-300% and customer database expansion, we can’t give up telephony altogether.

Automatic answers powered by Voximplant were set up in less than a week. We were pleased to learn that all technical issues could be addressed through online chat.

Vera Modenova
Head of Customer Service Department, Flowwow

How it Works

Text-To-Speech

Synthesis of a unique voice for speaking to customers

HTTP API

Script integration with any application

IVR

Interactive Voice Response

Phone Numbers

Business phone number purchase

Serverless

Cloud storage and programming interface

Speech-To-Text

Speech recognition and natural language processing

Result

Comfort. Customers don’t have to repeat information about their orders.

Benefit. Customer listens to useful information (FAQs) instead of hold music. 

Speed. Contact center developed within four days.

Automation of Incoming Calls via IVR

Flowwow is a platform for flower shops and florists. With its help customers can order bouquets and gifts for delivery to any location at any convenient time and pay for all the services online or cash on delivery.

Employee count

10+

Project start date

2017

Location

Worldwide

Automation area

Customer Service