Natural Language Increases Survey Accessibility
Natural Language Processing helps you engage more customers and lower the barriers to survey participation. You can offer life-like speech and text interactions to poll customers on their mobile devices. No easily overlooked web surveys and no need for the user to have an app installed.
Our solution is tightly integrated with the top 6 AI engines in the world, enabling you to survey customers in 40 languages. Your choice of up to 150 different synthesized voices allows you to create a memorable brand identity.
Personalization Increases Response Rates
Surveys can be personalized with customer names and purchasing information to improve response rates and ensure they don’t view the call as spam. You can integrate an external database to incorporate a range of information into the survey. You can also take conditional actions based on responses, including routing the customer to a live agent, in case the survey prompts the customer to report an immediate issue.