Automated Phone Surveys

Find out what matters to your customers.

Efficiently Gather the Data You Need

Automated phone surveys can help any organization improve customer experience and drive growth. They are a key component in continuous improvement programs, providing critical feedback managers use to benchmark business performance over time.

80% of companies

that see year-over-year growth use surveys to collect CX data (Gartner)

77% of customers

have a more favorable view of brands that ask for and accept their feedback (Microsoft)

Companies with highest NPS

in their industry outgrow their competitors by at least 2x (Bain and Company)

Voximplant Kit

The Voximplant Kit contact center service is a flexible solution for conducting a range of survey types and learning exactly what your customers are thinking. It combines AI-driven automation, an advanced dialer and powerful campaign management tools to efficiently collect data from customers. Flexible pricing includes pay-as-you-go, or monthly subscription options.

We support a wide range of use cases

Get to know your clients better and drive growth.

Net Promoter Score

Measure changes in customer loyalty over time

Customer Satisfaction

Learn how satisfied a customer is with a product or interaction

Primary Market Research

Learn market needs, demographics, and buyer persona characteristics

Employee Surveys

Examples include periodically measuring job satisfaction, confirming employee safety following an emergency event

Work Effectively

Collect customer feedback and increase response rates through a personalized solution.

Natural Language Increases Survey Accessibility

Natural Language Processing helps you engage more customers and lower the barriers to survey participation. You can offer life-like speech and text interactions to poll customers on their mobile devices. No easily overlooked web surveys and no need for the user to have an app installed. Our solution is tightly integrated with the top 6 AI engines in the world, enabling you to survey customers in 40 languages. Your choice of up to 150 different synthesized voices allows you to create a memorable brand identity.

Personalization Increases Response Rates

Surveys can be personalized with customer names and purchasing information to improve response rates and ensure they don’t view the call as spam. You can integrate an external database to incorporate a range of information into the survey. You can also take conditional actions based on responses, including routing the customer to a live agent, in case the survey prompts the customer to report an immediate issue.

Efficient Survey Management

Surveys can be designed and deployed in minutes using our no-code, drag and drop administrator interface, CX Canvas. It provides templates for common use cases, including net promoter score. CX Canvas is so easy to use that non-technical people can manage the entire survey process.

The solution includes powerful campaign tools to streamline your surveys. An advanced dialer automatically initiates calls based on a schedule and contact lists. It ensures contacts are called at times appropriate for their local time zone and can use source phone numbers that appear local for each destination phone number.