Automated Phone Surveys

Find out what matters to your customers.
Automated Phone Surveys

Efficiently Gather the Data You Need

Automated phone surveys can help any organization improve customer experience and drive growth. They are a key component in continuous improvement programs, providing critical feedback managers use to benchmark business performance over time.

80% of companies

that see year-over-year growth use surveys to collect CX data (Gartner)

77% of customers

have a more favorable view of brands that ask for and accept their feedback (Microsoft)

Companies with highest NPS

in their industry outgrow their competitors by at least 2x. (Bain and Company)

Voximplant Kit

The Voximplant Kit contact center service is a flexible solution for conducting a range of survey types and learning exactly what your customers are thinking. It combines AI-driven automation, an advanced dialer and powerful campaign management tools to efficiently collect data from customers. Flexible pricing includes pay-as-you-go, or monthly subscription options.

We support a wide range of use cases

Get to know your clients better and drive growth.

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Net Promoter Score

Measure changes in customer loyalty over time

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Customer Satisfaction

Learn how satisfied a customer is with a product or interaction

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Primary Market Research

Learn market needs, demographics, and buyer persona characteristics

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Employee Surveys

Examples include periodically measuring job satisfaction, confirming employee safety following an emergency event

Work Effectively

Collect customer feedback and increase response rates through a personalized solution.

Natural Language Increases Survey Accessibility

Natural Language Increases Survey Accessibility

Natural Language Processing helps you engage more customers and lower the barriers to survey participation. You can offer life-like speech and text interactions to poll customers on their mobile devices. No easily overlooked web surveys and no need for the user to have an app installed.

Our solution is tightly integrated with the top 6 AI engines in the world, enabling you to survey customers in 40 languages. Your choice of up to 150 different synthesized voices allows you to create a memorable brand identity.

Personalization Increases Response Rates

Personalization Increases Response Rates

Surveys can be personalized with customer names and purchasing information to improve response rates and ensure they don’t view the call as spam. You can integrate an external database to incorporate a range of information into the survey. You can also take conditional actions based on responses, including routing the customer to a live agent, in case the survey prompts the customer to report an immediate issue.

Efficient Survey Management

Surveys can be designed and deployed in minutes using our no-code, drag and drop administrator interface, CX Canvas. It provides templates for common use cases, including net promoter score. CX Canvas is so easy to use that non-technical people can manage the entire survey process.

The solution includes powerful campaign tools to streamline your surveys. An advanced dialer automatically initiates calls based on a schedule and contact lists. It ensures contacts are called at times appropriate for their local time zone and can use source phone numbers that appear local for each destination phone number.

Key Features

The Voximplant solution is a complete cloud-based service that is cost effective to deploy and operate.

Survey customers

using voice and/or SMS channels

Leverage voicebots and chatbots

powered by the top 6 NLP engines in the world for near-human experiences

Flexible

survey list management and call processing logic

Local phone numbers

in 60 countries with the option to change your Caller ID based on who you’re calling

No-code CX Canvas

enables non-technical people to control the service

Advanced dialer

with voicemail detection

Call origination

using dynamic source phone number and Caller ID

Flexible CRM integration

for personalized surveys

HD call recording and transcription

that integrates with popular analytics engines

Trusted by the World’s Most Innovative Businesses

500 bank managers

automatically survey customers for quality control

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47% survey

response rate using natural language processing

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20x faster

survey completion using automation services

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Exceptional Customer Experiences

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Best of breed AI integrations

deliver automated services in 40 languages with Google, Amazon, Microsoft, IBM, Yandex, and Tinkoff

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Rapid deployment

in less than ten minutes using our completely self-service administrator portal

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Cost efficient

with 50% lower prices than competing CCaaS offerings, you get enterprise-grade services at affordable prices

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Highly reliable global infrastructure

with 14 diverse PoPs on five continents that provide low latency communications to 190 countries

Explore the Complete Contact Center Solution

The Voximplant Kit Solution Overview describes its complete contact center capabilities, including outbound contact center services.

Download your copy