When a user connected to an enterprise PBX makes a VoIP phone call to a customer’s landline or mobile phone, the communications protocol has to be converted. In this article, we explain how gateways and SIP trunks enable interoperability between a PBX and the PSTN.
Starting on April 25 we change our callPSTN API: “caller id” is no longer optional and must be specified.
Voximplant shares tips for improving your customer communications with omnichannel technology
We are excited to announce the new integration of Zendesk with Voximplant Kit.
Listen to Episode 15 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
The good news doesn’t end and neither do Voximplant Kit updates. We've recently added several new features that you'll want to check out: two-factor authentication and custom agent statuses. Let's analyze each of them in order.
Voximplant shares 10 tips for how to choose your CPaaS to embed video, voice, messaging into websites and apps.
Listen to Episode 17 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
In today's business world, sales, support, and marketing teams often have to use multiple different systems to interact with customers. This can lead to inefficiencies, data loss, and customer dissatisfaction. The new Voximplant Kit integration with HubSpot brings together telephony and CRM into a single system.
It's more important than ever for businesses to deliver exceptional customer support to remain relevant in a rapidly growing digital landscape. Let's walk you through how to set up a customer support center with Voximplant Kit.