Tag: acd

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Tag: acd

What Is Automatic Call Distribution (ACD)?

Automatic Call Distribution or ACD is a commonly used telephony tool for call handling and routing. See how it works, where it can be used, what business benefits it provides, and so on.

Introducing Avatar: Out-of-the-Box NLP for Automated Omnichannel Communications

Voximplant Platform rolls out a beta version of Avatar, an out-of-the-box NLP for automated omnichannel communications that actually works.

call tracking voximplant

The Ultimate Guide to Call Tracking: Benefits and Implementation with Voximplant

Call tracking is a powerful tool to analyze and optimize phone interactions with customers. Let's explore the many benefits of call tracking and how it can help businesses of all sizes.

podcast product management

Be a Product Manager of Your Own Career - From Episode 15 of the PM Leaders Podcast

Listen to Episode 15 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!

CPaaS

10 tips for choosing your CPaaS

Voximplant shares 10 tips for how to choose your CPaaS to embed video, voice, messaging into websites and apps.

voximplant kit

Two-factor authentication & Custom agent statuses in Voximplant Kit

The good news doesn’t end and neither do Voximplant Kit updates. We've recently added several new features that you'll want to check out: two-factor authentication and custom agent statuses. Let's analyze each of them in order.

voximplant kit Integration contact center hubspot

Unify CRM & Telephony, Spark Productivity with Voximplant Kit & HubSpot

In today's business world, sales, support, and marketing teams often have to use multiple different systems to interact with customers. This can lead to inefficiencies, data loss, and customer dissatisfaction. The new Voximplant Kit integration with HubSpot brings together telephony and CRM into a single system.