Any contact center manager considering a new cloud communications solution needs to do their “due diligence” before choosing a provider, including those in small to medium enterprises. The stakes are high for SMEs because your needs are unique and there are significant differences in the available providers. Your decision not only affects your organization’s budget, but also its business processes, customer experiences, and agent work environment.
We introduced a lot of new features in 2014, but we have even more planned for 2015. We are planning a big update of mobile SDKs that will support p2p audio and video calls and will be 100% WebRTC-compatible. At some point we decided that we wouldn't implement API for SMS/MMS services, but we started working on UC features like presence and instant messaging for IP-to-IP communication, we are already testing them and expect that this functionality will become available for all VoxImplant developers soon. Next HTTP API update will let developers create and edit Queues and Skills for ACD subsystem remotely - building contact center using VoxImplant is easier than with any other platform on the market. P.S. VoxImplant already offers audio conferences, but only narrowband mode is currently supported, the next upgrade will enable HD audio support and we will definitely work on video conferencing at some point. Stay tuned!