We introduced a lot of new features in 2014, but we have even more planned for 2015. We are planning a big update of mobile SDKs that will support p2p audio and video calls and will be 100% WebRTC-compatible. At some point we decided that we wouldn't implement API for SMS/MMS services, but we started working on UC features like presence and instant messaging for IP-to-IP communication, we are already testing them and expect that this functionality will become available for all VoxImplant developers soon. Next HTTP API update will let developers create and edit Queues and Skills for ACD subsystem remotely - building contact center using VoxImplant is easier than with any other platform on the market. P.S. VoxImplant already offers audio conferences, but only narrowband mode is currently supported, the next upgrade will enable HD audio support and we will definitely work on video conferencing at some point. Stay tuned!
How Personalized Customer Communication Drives Business Growth
How does personalized customer communication drive business growth? Discover key strategies like data collection, segmentation, tailored messaging, technology, and customer-centric culture. Learn how to boost loyalty, retention, and sales with effective personalization!