We've been working hard to deliver new version of mobile SDK to our developers and now it's available! The first version of our mobile SDK didn't support some important features like video calls and peer-to-peer communication and had some design issues, the new version uses WebRTC engine for audio/video processing and supports all features available for WebSDK. We also simplified API, so new SDK isn't compatible with the previous one, but it should easy to switch - feel free to ask us any questions related to migration to new mobile SDK version.
Since many iOS developers uses CocoaPods we have created VoxImplantSDK pod to make their life easier.
Striving to offer the best service possible, contact centers are usually very quick to adopt new technologies and try out innovative solutions. Successful implementation of speech technologies can create a great competitive advantage for a company.
In our fast-paced, digitally focused world, customers want personalized service at lightning speed. A Hubspot survey of 1,000 customers found that 90% of people expect a response from a live customer service agent in ten minutes or less. Because expectations are so high, the pressure is on for customer service agents to consistently provide quick, high-quality customer experiences. Offering an elevated level of service with such a fast turnaround is next to impossible with manual support alone. And even if you have some digital tools in your tech stack, traditional contact center technology can fall short when it comes to efficiency. That’s why choosing no-fuss technology that automates your contact center’s routine operations is essential for making tasks more manageable for your agents.
Any contact center manager considering a new cloud communications solution needs to do their “due diligence” before choosing a provider, including those in small to medium enterprises. The stakes are high for SMEs because your needs are unique and there are significant differences in the available providers. Your decision not only affects your organization’s budget, but also its business processes, customer experiences, and agent work environment.