This post is short and simple: your mp3 or ogg files played on VoxEngine scenario level with call.startPlayback or using Player will be played on the Web or Mobile SDK side in HD quality (48KHz), or on SIP side if it does support wideband audio codecs (Speex or Opus). It also appeared that Opus has 3 encoding presets - auto / speech / music, currently we use auto, but maybe we will let developers decide which preset can be used on VoxEngine scenario level later.
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Striving to offer the best service possible, contact centers are usually very quick to adopt new technologies and try out innovative solutions. Successful implementation of speech technologies can create a great competitive advantage for a company.
Any contact center manager considering a new cloud communications solution needs to do their “due diligence” before choosing a provider, including those in small to medium enterprises. The stakes are high for SMEs because your needs are unique and there are significant differences in the available providers. Your decision not only affects your organization’s budget, but also its business processes, customer experiences, and agent work environment.
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