Interactive Voice Response (IVR) systems are supposed to enhance the customer experience, but often they diminish it. Use Voximplant Kit for flexible IVR tools to bring a smile to customers faces & customize to your needs.
A lot of traditional telephony services rely on this function. It lets callee transfer a call to another person by pressing special transfer button and entering another person's number (usually extension number). It's called blind transfer because the person who transfers the call won't talk with the person to whom he transfers it.
Blind transfer is "old but not obsolete" (c) Terminator