Phone Number Masking

Secure and control customer communications. Mask real phone numbers to protect your business, customers, and avoid revenue leakage.
Phone Number Masking

What Are Masked Phone Numbers?

Masked or proxy numbers are used to hide the personal phone numbers of people participating in conversations via voice calls or text messages.

How Does it Work?

With phone number masking, you use an intermediate number to forward the call to the user’s real number. The courier sees number 555, but behind the scenes, 555 is being forwarded to the customer’s real number, 444.

Phone Number Masking Secures Customers and Business

Privacy is paramount, especially for companies that have associates directly communicating with customers. Think about taxi drivers, couriers, and sellers. Voximplant Platform enables you to make last-mile communications secured and controlled.

Prevent harassment

Prevent harassment

If couriers get customers’ real numbers, it can lead to harassment cases. Switch customers’ real numbers to proxy ones and secure communications before harassment cases reach the news.

Avoid revenue leakage

Avoid revenue leakage

Retain revenue by avoiding situations in which a transaction is scheduled, canceled through the platform, and then transacted outside of the platform. Communications through proxy phone numbers avoid this situation altogether.

Control customer communications

Control customer communications

Record and store calls for quality and safety reasons. You can use our cloud storage or embed your own.

Implement In-App Calls for the Native Experience

Integrate Voximplant SDKs into your mobile or web app to enable associates and customers make each other masked in-app calls.

If one of the users doesn’t have an Internet connection, the call can be automatically switched from VoIP to PSTN.

Implement In-App Calls for the Native Experience

Purchase Phone Numbers for PSTN Calls

If you don’t have development resources, you can mask communications using our phone numbers. Buy or rent numbers to route communications through them.

You can also add extensions to the main number for each courier or taxi driver.

Purchase Phone Numbers for PSTN Calls

Watch a Demo Video

See how to implement phone number masking in 20 minutes. You can also check out our documentation article using the link below.

Establish a Local Presence with Local Numbers

When customers get phone calls from local numbers, they’re more likely to pick up the phone. We allow you to buy phone numbers from 60 countries and thousands of local area codes so you get higher connection rates.

Establish a Local Presence with Local Numbers

Our Customer Stories

Ensuring Passenger Comfort and Safety

Results:

  • 8 citiesacross Europe and Russia
  • 10 minutesis the average call time
  • 500K downloadson Google Play and App Store

Additional Features for Your App

IVR

IVR

to level up your CX with AI engines

Call recording

Call recording

for safety and quality reasons

Call routing to live agents

Call routing to live agents

without ending a phone call

Call transcription

Call transcription

to analyze customer communications