Phone Number Masking
Secure and control customer communications. Mask real phone numbers to protect your business, customers, and avoid revenue leakage.
What Are Masked Phone Numbers?
Masked or proxy numbers are used to hide the personal phone numbers of people participating in conversations via voice calls or text messages.
How Does it Work?
With phone number masking, you use an intermediate number to forward the call to the user’s real number. The courier sees number 555, but behind the scenes, 555 is being forwarded to the customer’s real number, 444.
Phone Number Masking Secures Customers and Business
Privacy is paramount, especially for companies that have associates directly communicating with customers. Think about taxi drivers, couriers, and sellers. Voximplant Platform enables you to make last-mile communications secured and controlled.
Prevent harassment
If couriers get customers’ real numbers, it can lead to harassment cases. Switch customers’ real numbers to proxy ones and secure communications before harassment cases reach the news.
Avoid revenue leakage
Retain revenue by avoiding situations in which a transaction is scheduled, canceled through the platform, and then transacted outside of the platform. Communications through proxy phone numbers avoid this situation altogether.
Control customer communications
Record and store calls for quality and safety reasons. You can use our cloud storage or embed your own.
Implement In-App Calls for the Native Experience
Integrate Voximplant SDKs into your mobile or web app to enable associates and customers make each other masked in-app calls.
If one of the users doesn’t have an Internet connection, the call can be automatically switched from VoIP to PSTN.
Purchase Phone Numbers for PSTN Calls
If you don’t have development resources, you can mask communications using our phone numbers. Buy or rent numbers to route communications through them.
You can also add extensions to the main number for each courier or taxi driver.
Watch a Demo Video
See how to implement phone number masking in 20 minutes. You can also check out our documentation article using the link below.
Establish a Local Presence with Local Numbers
When customers get phone calls from local numbers, they’re more likely to pick up the phone. We allow you to buy phone numbers from 60 countries and thousands of local area codes so you get higher connection rates.
Additional Features for Your App
IVR
to level up your CX with AI engines
Call recording
for safety and quality reasons
Call routing to live agents
without ending a phone call
Call transcription
to analyze customer communications