Make every connection count with AI-driven answering machine detection. Using AI, the dialer accurately and instantly detects voicemail, enabling you to ensure agents only speak to live customers. When voicemail is detected, you have the option to play a recorded message to the voicemail system, instead of simply disconnecting the call.
Streamline your outbound calling with the Voximplant CX Canvas, a drag and drop visual builder that enables you to set up a campaign in minutes. You can schedule campaigns, and manage contact lists with ease. The dialer ensures each contact is called at times appropriate for their local time zone.
Increase answer rates by initiating calls using a source phone number that matches the destination country code/area code. The dialer dynamically optimizes each call by pulling source phone numbers from your number pool based on the destination number. The customer is more likely to answer the call when the displayed caller number matches their own.
Predictive dialing is used to automatically connect bank managers with customers that have given the bank a low satisfaction rating on a recent interaction. The dialer connects a pool of up to 500 available managers to customers, enabling them to learn more about customer sentiment.
The Voximplant Kit Solution Overview describes its complete contact center capabilities, including outbound contact center services.