Make every connection count with AI-driven voicemail detection. Using AI, the dialer accurately and instantly detects voicemail, enabling you to ensure agents only speak to live customers. When voicemail is detected, you have the option to play a recorded message to the voicemail system, instead of simply disconnecting the call.
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Predictive dialing is used to automatically connect bank managers with customers that have given the bank a low satisfaction rating on a recent interaction. The dialer connects a pool of up to 500 available managers to customers, enabling them to learn more about customer sentiment.