A tailor-made virtual contact center that meets evolving business needs
Transform customer service into a unique experience with Voximplant Cloud Contact Center
You no longer have to worry about overextending your capacity. The service is scaled in real time according to the volume of interactions. Moreover, our infrastructure is located on 5 continents for the best quality in real-time communications. It also supports call processing in 200 countries.
Unlike on-premise solutions, switching to a cloud call center service can be done with modest spending. With Voximplant, you select only the features and options you need and pay-per-use. There are no hidden fees. Needless to say, it will create significant cost savings down the line since there are minimum operating costs.
Some customers would like to contact you in other ways than by phone calls. The software helps you integrate different communication channels. Experience the ease of building a contact center with a wide range of flexible features and customizable business processes. In addition, API integrations and our very own SDKs are at your service.
Here are a few simple steps to build your own virtual contact center
Add users to your workspace and specify their roles. Create an application as explained in the ”Apps, Scenarios, Rules and Users” tutorial.