Cloud Call Center
Scalable call center with browser client powered by WebRTC
And many more
satisfied clients
Customer service demands require many of today's businesses to run their own call centers.

A traditional call center

Most customers are already familiar with remote service and don't want to visit a business to solve their issues. The old way of organizing call center requires the following: buy an expensive software license, buy expensive hardware for operators, find a telecom that will connect the call center to the phone network and provide a phone number, etc. All of this decreases ROI, so much that years might be required to recoup the costs associated with call center deployment.

The cloud call center alternative

A cloud call center from Voximplant can be launched within a month, and offers pay-as-you-go pricing, saving both time and the costs of expensive software and hardware.

Types of call centers by Voximplant

Home/Freelance call center

only web browser, headset and the internet access are required for operator to work, flexible solution for fast upscaling

Call Center for SMEs and Startups

fast time-to-market and minimal investment

Key features

Web-based client for operators powered by WebRTC

Scalable cloud architecture

Fast and easy customization of call processing logic

Queues management

Extended supervisor capabilities including real-time supervising

Extensive reports

Advanced integration capabilities

Predictive dialer increases efficiency of every operator up to 50%

Answering machine detection powered by machine learning saves operators time for useful tasks

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