Customer service demands require many of today's businesses to run their own call centers.
A traditional call center
Most customers are already familiar with remote service and don't want to visit a business to solve their issues. The old way of organizing call center requires the following: buy an expensive software license, buy expensive hardware for operators, find a telecom that will connect the call center to the phone network and provide a phone number, etc. All of this decreases ROI, so much that years might be required to recoup the costs associated with call center deployment.
The cloud call center alternative
A cloud call center from Voximplant can be launched within a month, and offers pay-as-you-go pricing, saving both time and the costs of expensive software and hardware.
Types of call centers by Voximplant
Home/Freelance call center
only web browser, headset and the internet access are required for operator to work, flexible solution for fast upscaling
Call Center for SMEs and Startups
fast time-to-market and minimal investment
Web-based client for operators powered by WebRTC
Scalable cloud architecture
Fast and easy customization of call processing logic
Extended supervisor capabilities including real-time supervising
Advanced integration capabilities
Predictive dialer increases efficiency of every operator up to 50%
Answering machine detection powered by machine learning saves operators time for useful tasks