Call deflection solutions provide customers options to resolve their issue using digital or self-service channels, instead of an agent voice conversation. They put customers in control and enable them to choose their preferred channel.
The Voximplant Kit omnichannel contact center solution combines a range of digital channels with industry-leading automation capabilities that deflect calls away from live agent voice interactions. It enables you to implement proactive and reactive strategies to anticipate and resolve customer issues on their preferred channel. Here are some example strategies:
Our call deflection solutions help you engage customers on messaging, chat, and email channels to help reduce costs. A McKinsey study indicates businesses that offer digital interaction channels can reduce costs 20-40%. Our solutions include industry leading voicebot and chatbot automation that can completely deflect agent interactions. Studies show that it’s realistic to aim to deflect between 40% – 80% of common customer service inquiries to chatbots.
You can use our ROI calculator to see how much money you could save with a voicebot.
Our voicebot features sophisticated natural language understanding that recognizes caller intent without the user having to use precise wording. With our one-click Google Dialogflow integration, you can build voicebots that support multi-turn conversations and supplemental questions.
Our voicebot delivers 7x24 service in 40 languages. It offers customers fast, efficient service in more languages than most contact centers support with live agents. It can provide customers a better experience than waiting for a live agent or struggling to converse with agents in a second language.
Using the rich features in our intelligent IVR, you can suggest inbound callers use alternative channels to resolve their issue, including self service and messaging channels that are easier for agents to manage. You can even personalize IVR messages and suggest channels based on previous customer interactions.
The Voximplant call deflection solution is easy to implement and its out of the box integrations with leading AI engines simplify development of powerful voicebot and chatbot services for call deflection.
Voice, messaging, chat and email support.
Powered by the top 6 NLP engines in the world for near-human experiences.
Enables non-technical people to create voice and chat bots.
Delivers personalized interactions.
Of landline/mobile number.
Of caller intent enabled by recording and transcription.
With a no-code, drag-and-drop interface that makes it easy for non-technical personnel to build a complete contact center service.
With Google, Amazon, Microsoft, IBM, Yandex, and Tinkoff.
In less than ten minutes using our completely self-service administrator portal.
With 50% lower prices than competing CCaaS offerings, you get enterprise-grade services at affordable prices.
Through voice, SMS, Whatsapp, Viber, Telegram, and more social channels, plus email and easy web chat integration.
With 14 diverse PoPs on five continents that provide low latency communications to 190 countries.
Check out our omnichannel contact center solution with drag and drop visual builder. The Kit Solution Overview describes its complete contact center capabilities.