SMART IVR

Speech recognition and synthesis for automated inbound requests processing

Customer service automation with built-in intelligence

A comprehensive solution that allows you to organize inexpensive and efficient automated processing of customer calls.

80%

OF INBOUND REQUESTS

Can be processed automatically

24/7

CUSTOMER SERVICE

The great things about machines? They don’t sleep!

90%

INCREASE

In live operator work efficiency

Great user experience due to immediate service, answer waiting time reduced to zero
Reduced costs associated with live operators
Call recording and transcription for further analysis

countries

Around the world where phone numbers are available

THOUSAND

Outbound phone calls with NPS survey per day

24/7

CALL AUTOMATION

For every time zone around the world

Emil Ivov

Chief Video Architect, Atlassian

With Voximplant we were able to add calls to and from phone network into our video conferencing solution within a few weeks.