Voximplant Kit enables businesses without development teams to create IVRs, interactive voice response, using our drag and drop CX Canvas. It’s as easy as using Lego blocks.
Controls include features such as call recording, speech synthesis and recognition (STT and TTS). You only need to drag and drop the required features in the desired order.
See how to create and configure a Smart IVR in a couple of minutes. No coding is required.
When e-commerce and delivery services get more customer requests in holiday seasons, they hire additional agents. This is an efficient, but expensive solution to the problem. We replace costly human agents with AI-powered voicebots, another term for smart IVRs, and save costs on communications.
In this chart, we’ve compared the total monthly cost of 15 human agents with voicebots using premium Google WaveNet voice synthesis if your call center processes 120,000 mins of phone calls per month.
To handle high volumes of requests, companies may switch communications to text channels. It increases contact center throughput but harms the customer experience.
Once texted to a live chat, customers may wait several minutes to get replies to each question. As a result, the average handle time extends in time, which frustrates customers. With IVRs, customers can immediately get answers to standard questions.
per 15 seconds
per 10 characters
per 15 seconds
per 10 characters
Default
Enhanced
Default
WaveNet
per 15 seconds
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Default
Default
Neural
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Default
Default
Neural
per 15 seconds
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Default
Neural
per 15 seconds
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Default
Default
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Default
Default
Neural
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Up to 1M characters
Over 1M characters
per 15 sec
per 1 min
Explore what companies similar to yours have built with Voximplant.
Results:
Results:
The best no-code drag and drop contact center for businesses that need to improve customer experience and automate their processes.