Speech recognition and natural language understanding for automated inbound request processing
Achieve hassle-free phone interactions with a smart IVR. Our smart IVR incorporates an AI engine that provides fast and convenient responses to your customers:
With speech recognition and natural language understanding, callers can interact with the Smart IVR in their normal speaking voice. It eliminates the need to use keypad input and overly complicated menu prompts.
The advanced technology is capable of recognizing caller intents without the user having to use precise wording. Some interactions can even be conducted without requiring a live agent at all.
If the user requires an operator at some point, the IVR solution will route it to an employee from a relevant department or a relevant agent queue.
Sophisticated Smart IVR solutions like Voximplant’s can handle both inbound and outbound scenarios.