Smart IVR
We enable companies to automate the processing of standard requests with IVRs. Design scenarios with no code and reduce costs on communications.
Design IVR Scenarios without Programming
Voximplant Kit enables businesses without development teams to create IVRs, interactive voice response, using our drag and drop CX Canvas. It’s as easy as using Lego blocks.
Controls include features such as call recording, speech synthesis and recognition (STT and TTS). You only need to drag and drop the required features in the desired order.
Watch a Demo Video
See how to create and configure a Smart IVR in a couple of minutes. No coding is required.
Reduce Operational Costs with AI Automation
When e-commerce and delivery services get more customer requests in holiday seasons, they hire additional agents. This is an efficient, but expensive solution to the problem. We replace costly human agents with AI-powered voicebots, another term for smart IVRs, and save costs on communications.
Voicebot vs Live Agent TCO Comparison
In this chart, we’ve compared the total monthly cost of 15 human agents with voicebots using premium Google WaveNet voice synthesis if your call center processes 120,000 mins of phone calls per month.
IVRs are Faster than Text Channels
To handle high volumes of requests, companies may switch communications to text channels. It increases contact center throughput but harms the customer experience.
Service Response Time Comparison
Once texted to a live chat, customers may wait several minutes to get replies to each question. As a result, the average handle time extends in time, which frustrates customers. With IVRs, customers can immediately get answers to standard questions.
Our Prices
Speech recognition
per 15 seconds
Speech synthesis
per 10 characters
Speech recognition
per 15 seconds
Speech synthesis
per 10 characters
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Default
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Enhanced
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Default
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WaveNet
Speech recognition
per 15 seconds
Speech synthesis
per 10 characters
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Default
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Default
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Neural
Speech recognition
per 15 seconds
Speech synthesis
per 10 characters
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Default
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Default
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Neural
Speech recognition
per 15 seconds
Speech synthesis
per 10 characters
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Default
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Neural
Speech recognition
per 15 seconds
Speech synthesis
per 10 characters
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Default
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Default
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Speech recognition
per 15 seconds
Speech synthesis
per 10 characters
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Default
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Default
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Neural
Speech recognition
per 15 seconds
Speech synthesis
per 10 characters
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-
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Up to 1M characters
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Over 1M characters
Audio input/output
Audio input/output
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per 15 sec
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Audio input/output
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per 1 min
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Our Customer Stories
Explore what companies similar to yours have built with Voximplant.
IVR for Customers and Partners
Results:
- 4 dayswere spent rolling out the solution
- 15 scriptsare added to the IVR scenario
- 100% of inbound callsare routed via IVR
IVR with Call Queues
Results:
- 40 secis the average call waiting time
- 2 secit takes to route callers to agents
- 20K callsare processed monthly
Keep Exploring Voximplant Kit
The best no-code drag and drop contact center for businesses that need to improve customer experience and automate their processes.
