Smart IVR / Voicebot
Cutting-edge automated customer service that scales
Quickly answer your customers' queries without involving live agents so they can focus on bigger problems for better CX.
Key Statistics
Trusted by the world’s most innovative businesses
CX Canvas
Drag and Drop Visual Builder lets you create notifications, alert scenarios and launch surveys without writing a single line of code.
Use features such as call recording, speech synthesis and recognition (STT and TTS). You only need to drag and drop the required features in the desired order.
Connect To Any Phone Number
Get a phone number in more than 60 countries worldwide or connect your number and forward calls from your customers using SIP protocol.
AI-Powered Solution
Use Speech Recognition (supports more than 125 languages) or Speech Synthesis (more than 250 languages and accents) from Google, Amazon, Microsoft, and IBM.
Connect Google Dialogflow or Voximplant Avatar to build smart voice bots that use natural language understanding.
Watch a Demo Video
Features & Capabilities
We offer features that are easy to implement and enable you to create the best-in-class automated customer experience. Take advantage of the following elements.
125+ languages and dialects recognised
Flexible CRM integration
The ability to connect your phone number using SIP
Over 250 speech synthesis voice types to differentiate your brand
No-code CX Canvas enables non-technical people to create smart and powerful IVRs
Live logs: you can check how calls are processed in the visual editor
Local phone numbers in 60 countries
Call forwarding: Required calls can be forwarded to a contact center
Text-to-speech in up to 40 languages and recorded audio for communication in any language
Call recording
Use Cases That Span Industries
Reduce agents workload
Let your agents concentrate on complex tasks as IVR responds to all routine requests
24/7 self-service
Create a first-class customer support service that's available 24/7 in various languages
Reduce response time
Empower your IVR to automatically adjust its capacity when faced with soaring load times
Intellectual call routing
Route incoming calls to the correct department or agent, depending on the client's request
FAQ
Enable your Voicebot to answer basic questions and direct the caller to the right agent for a complex request
Customer Quotes
See our customer stories
Automated Processing of Customer Requests
We used to lose a lot of customers that left requests for test drives. Specialists processed them manually, resulting in a 24-72 hour lag from dealerships receiving this information. We decided to automate request processing, specifically data verification and connecting customers with dealers, which resulted in improved quality control. Six months passed and we were able to single out several advantages: The dealer doesn't lose time calling customers that left wrong phone numbers or changed their minds; all call information is imported into our CRM system; we can control the dealer's work and access the customer history for each request; and most importantly, the increase in communication efficiency between customers and dealerships resulted in a twofold increase in test drive conversion.
Svyatoslav Ryazhskiy
Team Leader for CRM and Internet Projects, Hyundai Motor CIS
Pricing
Get the best price
Don't compromise on quality — get top‑notch services at affordable prices.
Smart IVR
Our products are designed to give you the most bang for your buck.Starting from$0.03per minute