Smart IVR
Speech recognition and natural language understanding for automated inbound request processing
Voximplant Smart IVR customers have shown:
- One IVR can be deployed in multiple regions supporting dozens of languages and dialects
- Scalability and handling peak loads is no longer a concern due to Voximplant’s scalable infrastructure that you don’t need to manage
- Voximplant's IVR solution can be setup and deployed 5 to 10 times faster than a typical outsourced call center
Automate Business Communications with IVR
Achieve hassle-free phone interactions with a smart IVR. Our smart IVR incorporates an AI engine that provides fast and convenient responses to your customers:
Speech recognition
With speech recognition and natural language understanding, callers can interact with the IVR in their normal speaking voice. It eliminates the need to use keypad input and overly complicated menu prompts.
Natural language understanding
The advanced technology is capable of recognizing caller intents without the user having to use precise wording. Some interactions can even be conducted without requiring a live agent at all.
Automatic handover to live agents
If the user requires an operator at some point, the IVR solution will route it to an employee from a relevant department or a relevant agent queue.
Comprehensive IVR
Sophisticated Smart IVR solutions like Voximplant’s can handle both inbound and outbound scenarios.
Voximplant features
Skills-Based Routing
Drag & drop to build your Smart IVR solution in minutes using our templates with no coding required
Flexible DTMF & voice control
DTMF or speech entry for 40 unique language dialects covering localized needs in more than 30 countries
Many Synthesized Voice options
Many voice options - nearly 250 unique voice options from several major synthesis providers with SSML support to give your Smart IVR a voice that matches your brand
Outbound and inbound call flows
Outbound and inbound scenarios support for handling outgoing call campaigns in addition to dial-ins
SIP connectivity
SIP connectivity options for transferring calls into and out of the Smart IVR from your existing infrastructure
Conversational AI
Conversational AI integration with Dialogflow allows less structured interaction and more with Google’s powerful bot technology