SMART IVR

A Smart IVR solution utilizes Artificial Intelligence to efficiently handle phone calls and optimize your workflow. It is mutually beneficial for both parties - your customers are attended quickly and efficiently, while you get to reduce the cost of most common inquiries and support calls.

Automate Business Communications with IVR

Phone interactions can become hassle-free for all parties – businesses as well as customers. Our smart IVR offers functionality to incorporate the AI engine providing fast and convenient responses to your customers:

• With speech recognition and natural language understanding, callers can interact with the IVR in their normal speaking voice. It eliminates the need to use keypad input and overly complicated menu prompts. 
• The advanced technology is capable of recognizing caller intent. It allows some operations to be entirely conducted without a live agent. 
• If the call requires an operator at some point, the IVR solution will route it to an employee from a relevant department.