Speech recognition and natural language understanding for automated inbound request processing
Achieve hassle-free phone interactions with a smart IVR. Our smart IVR incorporates an AI engine that provides fast and convenient responses to your customers:
With speech recognition and natural language understanding, callers can interact with the IVR in their normal speaking voice. It eliminates the need to use keypad input and overly complicated menu prompts.
The advanced technology is capable of recognizing caller intents without the user having to use precise wording. Some interactions can even be conducted without requiring a live agent at all.
If the user requires an operator at some point, the IVR solution will route it to an employee from a relevant department or a relevant agent queue.
Sophisticated Smart IVR solutions like Voximplant’s can handle both inbound and outbound scenarios.
Drag & drop to build your Smart IVR solution in minutes using our templates with no coding required
DTMF or speech entry for 40 unique language dialects covering localized needs in more than 30 countries
Many voice options - nearly 250 unique voice options from several major synthesis providers with SSML support to give your Smart IVR a voice that matches your brand
Outbound and inbound scenarios support for handling outgoing call campaigns in addition to dial-ins
SIP connectivity options for transferring calls into and out of the Smart IVR from your existing infrastructure
Conversational AI integration with Dialogflow allows less structured interaction and more with Google’s powerful bot technology