QueueInfo
Props
acdQueueId
acdQueueId: number
The ACD queue ID
acdQueueName
acdQueueName: string
The queue name
acdQueuePriority
acdQueuePriority: number
The integer queue priority. The highest priority is 0
applicationId
applicationId: number
| undefined
The application ID
autoBinding
autoBinding: boolean
Whether to enable the auto binding of operators to a queue by skills comparing
averageServiceTime
averageServiceTime: number
| undefined
The average service time in seconds. Specify the parameter to correct or initialize the waiting time prediction
created
created: Date
The ACD queue creating UTC date in 24-h format: YYYY-MM-DD HH:mm:ss
deleted
deleted: Date
The ACD queue deleting UTC date in 24-h format: YYYY-MM-DD HH:mm:ss
maxQueueSize
maxQueueSize: number
| undefined
The maximum number of calls that can be enqueued into this queue
maxWaitingTime
maxWaitingTime: number
| undefined
The maximum predicted waiting time in minutes. When a call is going to be enqueued to the queue, its predicted waiting time should be less or equal to the maximum predicted waiting time; otherwise, a call would be rejected
modified
modified: Date
The ACD queue editing UTC date in 24-h format: YYYY-MM-DD HH:mm:ss
operatorcount
operatorcount: number
| undefined
Number of agents bound to the queue
serviceProbability
serviceProbability: number
The value in the range of [0.5 … 1.0]. The value 1.0 means the service probability 100% in challenge with a lower priority queue
slThresholds
slThresholds: number[]
The service level thresholds in seconds