Rate this page:

SmartQueueEvents

Events of a smart queue activity.

Constants

ClientDisconnected

Copy URL

The client disconnected.

Parameters

  • cancel:

    Cancel the pending request and remove it from the queue

  • A SmartQueue activity

Error

Copy URL

An error occured.

Parameters

OperatorReached

Copy URL

An operator connected to the activity.

Parameters

TaskCanceled

Copy URL

The activity is cancelled.

Parameters

  • description:

    string

    The SmartQueue activity's error description

  • The SmartQueue termination status

  • A SmartQueue activity

Waiting

Copy URL

The activity is waiting for an operator.

Parameters

  • The activity's waiting code

  • ewt:

    number

    Estimated time of agent's response in milliseconds

  • message:

    string

    The activity's waiting status

  • position:

    number

    The activity's position in the queue

  • A SmartQueue activity