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SmartQueueEvents

Constants

ClientDisconnected

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The client disconnected.

Parameters

  • cancel:

    Cancel the pending request and remove it from the queue

  • A SmartQueue activity

Error

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An error occurred.

Parameters

OperatorReached

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An operator connected to the activity.

Parameters

TaskCanceled

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The activity is cancelled.

Parameters

  • description:

    string

    The SmartQueue activity's error description

  • The SmartQueue termination status

  • A SmartQueue activity

Waiting

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The activity is waiting for an operator.

Parameters

  • The activity's waiting code

  • ewt:

    number

    Estimated time of agent's response in milliseconds

  • message:

    string

    The activity's waiting status

  • position:

    number

    The activity's position in the queue

  • A SmartQueue activity