SmartQueueEvents
Constants
ClientDisconnected
The client disconnected.
Parameters
cancel:
Cancel the pending request and remove it from the queue
task:
A SmartQueue activity
Error
An error occurred.
Parameters
description:
string
The SmartQueue activity's error description
task:
A SmartQueue activity
type:
The SmartQueue error code
OperatorReached
An operator connected to the activity.
Parameters
agentCall:
The agent's Call object
task:
A SmartQueue activity
TaskCanceled
The activity is cancelled.
Parameters
description:
string
The SmartQueue activity's error description
status:
The SmartQueue termination status
task:
A SmartQueue activity
Waiting
The activity is waiting for an operator.
Parameters
code:
The activity's waiting code
ewt:
number
Estimated time of agent's response in milliseconds
message:
string
The activity's waiting status
position:
number
The activity's position in the queue
task:
A SmartQueue activity