1. References
  2. VoxEngine
  3. VoximplantAPI
  4. SQ_AddQueueRequest
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SQ_AddQueueRequest

Props

applicationId

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applicationId: 
number

ID of the application to bind to

applicationName

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applicationName: 
string
 | 
undefined

Name of the application to bind to. Can be used instead of application_id

callAgentSelection

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callAgentSelection: 
string

Agent selection strategy for calls. Accepts one of the following values: "MOST_QUALIFIED", "LEAST_QUALIFIED", "MAX_WAITING_TIME"

callMaxQueueSize

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callMaxQueueSize: 
number
 | 
undefined

Maximum size of the queue with CALL-type requests

callMaxWaitingTime

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callMaxWaitingTime: 
number
 | 
undefined

Maximum time in minutes that a CALL-type request can remain in the queue without being assigned to an agent

callTaskSelection

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callTaskSelection: 
string

Call type requests prioritizing strategy. Accepts one of the enum values

description

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description: 
string
 | 
undefined

Comment, up to 200 characters

fallbackAgentSelection

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fallbackAgentSelection: 
string
 | 
undefined

imAgentSelection

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imAgentSelection: 
string
 | 
undefined

Agent selection strategy for messages. Accepts one of the following values: "MOST_QUALIFIED", "LEAST_QUALIFIED", "MAX_WAITING_TIME". The default value is call_agent_selection

imMaxQueueSize

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imMaxQueueSize: 
number
 | 
undefined

Maximum size of the queue with IM-type requests

imMaxWaitingTime

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imMaxWaitingTime: 
number
 | 
undefined

Maximum time in minutes that an IM-type request can remain in the queue without being assigned to an agent

imTaskSelection

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imTaskSelection: 
string
 | 
undefined

IM type requests prioritizing strategy. Accepts one of the enum values. The default value is call_task_selection

priority

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priority: 
number
 | 
undefined

The queue's priority from 1 to 100

sqQueueName

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sqQueueName: 
string

Unique SmartQueue name within the application, up to 100 characters