SQ_SetQueueInfoRequest
Props
applicationId: number
Application ID to search by
applicationName: string
Application name to search by. Can be used instead of application_id
callAgentSelection: string
Agent selection strategy for calls. Accepts one of the following values: "MOST_QUALIFIED", "LEAST_QUALIFIED", "MAX_WAITING_TIME"
callMaxQueueSize: number
Maximum size of the queue with CALL-type requests
callMaxWaitingTime: number
Maximum time in minutes that a CALL-type request can remain in the queue without being assigned to an agent. Specify either this parameter or call_max_waiting_time_in_seconds. Specifying both parameters simultaniously leads to an error
callMaxWaitingTimeInSeconds: number
Maximum call waiting time in seconds. Specify either this parameter or call_max_waiting_time. Specifying both parameters simultaniously leads to an error
callTaskSelection: string
Strategy of prioritizing CALL-type requests for service. Accepts one of the following values: "MAX_PRIORITY", "MAX_WAITING_TIME"
description: string
Comment, up to 200 characters
fallbackAgentSelection: string
holdCallsIfInactiveAgents: boolean
Whether to keep the call task in the queue if all agents are in the DND/BANNED statuses.
holdImIfInactiveAgents: boolean
Whether to add the task to the queue if there are no available agents
imAgentSelection: string
Agent selection strategy for messages. Accepts one of the following values: "MOST_QUALIFIED", "LEAST_QUALIFIED", "MAX_WAITING_TIME". The default value is call_agent_selection
imMaxQueueSize: number
Maximum size of the queue with IM-type requests
imMaxWaitingTime: number
Maximum time in minutes that an IM-type request can remain in the queue without being assigned to an agent. Specify either this parameter or im_max_waiting_time_in_seconds. Specifying both parameters simultaniously leads to an error
imMaxWaitingTimeInSeconds: number
Maximum chat message waiting time in seconds. Specify either this parameter or im_max_waiting_time. Specifying both parameters simultaniously leads to an error
imTaskSelection: string
Strategy of prioritizing IM-type requests for service. Accepts one of the following values: "MAX_PRIORITY", "MAX_WAITING_TIME". The default value is call_task_selection
newSqQueueName: string
New SmartQueue name within the application, up to 100 characters
priority: number
The queue's priority from 1 to 100
sqQueueId: number
ID of the SmartQueue to search for
sqQueueName: string
Name of the SmartQueue to search for. Can be used instead of sq_queue_id