GetSQQueuesResult
Props
agentSelection: string
Agent selection strategy
agentcount: number
Number of agents bound to the queue
callMaxQueueSize: number
Maximum size of the queue with CALL-type requests
callMaxWaitingTime: number
Maximum time in minutes that a CALL-type request can remain in the queue without being assigned to an agent in minutes. If the value has been passed in seconds, this field is also present in the answer, rounded to the bigger number
callMaxWaitingTimeInSeconds: number
Maximum time in minutes that a CALL-type request can remain in the queue without being assigned to an agent in seconds. If the value has been passed in minutes, this field is also present in the answer
created: Date
UTC date of the queue creation in 24-h format: YYYY-MM-DD HH:mm:ss
description: string
Comment
holdCallsIfInactiveAgents: boolean
Whether the call task is kept in the queue if all agents are unavailable
holdImIfInactiveAgents: boolean
Whether the tasks are queued when there are no active agents
imMaxQueueSize: number
Maximum size of the queue with IM-type requests
imMaxWaitingTime: number
Maximum time in minutes that an IM-type request can remain in the queue without being assigned to an agent in minutes. If the value has been passed in seconds, this field is also present in the answer, rounded to the bigger number
imMaxWaitingTimeInSeconds: number
Maximum time in minutes that an IM-type request can remain in the queue without being assigned to an agent in seconds. If the value has been passed in minutes, this field is also present in the answer
modified: Date
UTC date of the queue modification in 24-h format: YYYY-MM-DD HH:mm:ss
sqQueueId: number
ID of the SmartQueue
sqQueueName: string
Name of the SmartQueue
taskSelection: string
Strategy of prioritizing requests for service