SQ_GetAgentsRequest

Application ID to search by

Application name to search by. Can be used instead of application_id

Number of items to show in the output

ID of the SmartQueue to exclude

Name of the SmartQueue to exclude. Can be used instead of excluded_sq_queue_id

Whether the agent can handle calls. When set to false, the agent is excluded from the CALL-request distribution

Number of items to skip in the output

List of SmartQueue IDs separated by semicolons (;). Use 'all' to select all the queues

List of SmartQueue names separated by semicolons (;). Can be used instead of sq_queue_id

Skills to filter in the JSON array format. The array should contain objects with the sq_skill_id/sq_skill_name, min_sq_skill_level, and max_sq_skill_level keys where skill levels range from 1 to 5

Filter statuses in the JSON array format. The array should contain objects with the sq_status_type and sq_status_name keys. Possible values for sq_status_type are 'CALL' and 'IM'. Possible values for sq_status_name are 'OFFLINE', 'ONLINE', 'READY', 'IN_SERVICE', 'AFTER_SERVICE', 'DND'

List of user IDs separated by semicolons (;)

List of user names separated by semicolons (;). Can be used instead of user_id

Substring of the user name to filter

Whether to display agent queues

Whether to display agent skills

Whether to display agent current statuses