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SmartQueueTaskParameters

Props

call

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call: 

Call

Current task's Call object.

customData

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customData: 

string

Custom data text string for the current task. After you specify the data in this field, you can find it in the SmartQueueState_Task object for this task. To get this object, call the GetSQState method.

extraHeaders

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extraHeaders: 

{[header: string]: string}

|

undefined

Optional. Custom parameters (SIP headers) to be passed with the task. Custom header names have to begin with the 'X-' prefix. The "X-" headers can be handled by a SIP phone or WEB SDK (e.g. see the incomingCall event). Example: {'X-header':'value'}

maxVideoBitrate

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maxVideoBitrate: 

number

Maximum possible video bitrate for the customer device in kbps

operatorSettings

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operatorSettings: 

SmartQueueOperatorSettings

Task's operator settings.

priority

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priority: 

number

The task's priority. Accept values from 1 to 100. The default value is 50.

queue

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queue: 

SmartQueue

Queue for the current task.

scheme

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scheme: 

string

Internal information about codecs.

skills

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skills: 

SmartQueueSkill[]

Required skills for the task.

timeout

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timeout: 

number

A timeout in seconds for the task to be accepted by an agent.

video

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video: 

boolean

Whether the call has video support. Please note that prices for audio only and video calls are different.